We also run a monthly stats report on the overview of tickets. I then combine open/new, closed/resolved and import into excel as a cvs file from otrs. If you find out how to have otrs generate a daily email of open tickets...please let me know. Brigitte Calderwood ----- Original Message ----- From: Bo Wells <[EMAIL PROTECTED]> To: [email protected] Sent: Monday, November 6, 2006 2:18:00 PM GMT-0700 Subject: [otrs] Send a daily email of open tickets to admin?
Our manager wants a daily email of all open tickets. I'm not sure this is possible, but does anyone know of a way to get the OTRS server to send a daily email of non-closed tickets? -- Brigitte Calderwood LESD Technology Department [EMAIL PROTECTED] _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
