Alexander Scholler wrote:
Hi Dave,
dont-spam-me schrieb:
Hi,
I had an issue where otrs 2.0 (now 2.1) was unable to connect to it's
configured mail server. This caused otrs to generate an email every 10
or 20 minutes for about 2 weeks, but these actually all got sent to
the Raw Queue all one second apart.
So I have 1935 tickets in the raw queue {near identical to}:
----From: Mail Delivery Subsystem
...
2. With help from the otrs mail list, I found genericAgent. It would
seem that I could create such a GE task that erases {permanently}
every item in the Raw Queue {ie the 2000 tickets mentioned above}.
That's the right way!
Excellent
The manual at http://doc.otrs.org/2.1/en/html/x1095.html doesn't
really show how to use it. What makes most sense is to:
GenericAgent|Add|Name=test3|Add
- Queue=Raw
- Delete|Delete Tickets=Yes|
- Save
Then in the list for the newly created test3 genericagent, I click the
x in the run-now column. The page is reloaded and the test3 Last Run
is updated to the current time - it looks like it could have worked.
There is no reduction in the number of Raw Queue items that I wanted
deleted.
What am I doing wrong ?
Your description doesn't indicate any error made.
Have a look to your otrs-logging to see what was really done!
Take care! If you use v2.1.2, a default GE-job sends a notification to
agents and customer about the changes on the ticket - you have to turn
the option "don't send notification" ON.
Is this in a generic agent option ?
Or general settings {where} ?
3. Once created, clicking the task name doesn't allow me to edit the
task.
4. Once an GE task is created it does not seem possible to delete it
using the delete item in the GE task list.
I can delete GE-jobs.
OK, I was showing my new colleague the reason why we had 2000 raw tasks
{on his machine}, the select for bulk action operates the same {annoying
dialog}, and would be time consuming}. I also showed him the GE stuff
and what I had tried to do, and what wouldn't work, however:
1. delete agent entry did work.
2. modify agent entry did work.
3. at completion of the agent entry, a page was shown indicating there
were 2100 tickets selected. I was able to edit the parameters and it
then matched the correct number of raw items.
4. the task was run and all the raw {email error messages} items have
been successfully deleted.
So it appears something is not happy with the gecko based web browsers:
Me1: seamonkey - problem with GE
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.7)
Gecko/20060910 SeaMonkey/1.0.5
os=winXPsp2 fully patched.
cookies disabled, but allow cookies from this site {otrs machine}
Me2: firefox - problem with GE
Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.8.0.7) Gecko/20060913
Fedora/1.5.0.7-1.fc5 Firefox/1.5.0.7 pango-text
os=fedora.core.5 updated. {no special settings}
Colleague: internet explorer - GE OK.
6.0.2900.2180.xpsp_sp2_rtm.040803-2158.
winxp sp2 patched.
Shall I bugzilla this ?
David Timms.
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