Hi Rolandas,
Rolandas Juodzbalis schrieb:
Hello,
Is it possible to implement following feature: automatically assign
(lock) ticket to agent which has least open tickets (or by any agent
atribute)? I thinked about doing with GenericAgent and some custom script?
GenericAgent sounds good.
Search for all unlocked tickets (which should be distributed among the
agents).
Use a self-written generic-agent-module (this module is used for _every_
found ticket) to distribute the ticket.
Within this module, you have to look for the agent with least tickets,
see examples in ~/Kernel/System/GenericAgent and http://dev.otrs.org/
how this can be done.
Thank you,
Rolandas
Bye, Alex
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