I have done it on one site, but it requires a customization of the OTRS Agent interface.
Regards, Umberto On 11/28/06, VI - Mario Tonin <[EMAIL PROTECTED]> wrote:
I want that customer read note of ticket. Actually they only see email. Any idea? . . . . . . . . . . . . . . . . . . . Mario Tonin [EMAIL PROTECTED] B.T.V. s.p.a.– Sistemi Informativi Via Luca della Robbia 60 36100 – Vicenza – Italy w http://www.battistolli.it _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
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