Hi again,
Thanks, I commented the lines that lock the tickets there, and it works
perfectly.
My boss will be happy now ;)
Dirk Cleenwerck
Chief programmer
Useitgroup NV
Alexander Scholler schreef:
If seen right, I quick view on ~/Kernel/Modules/AgentTicketOwner.pm
(about line 340) shows that the ticket is always locked for the new
owner, meaning that this behaviour cannot be configured.
So I think you have to modify the source-code. Am I right?
Bye, Alex
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