Hello Charles,
I had the same error and thanks for your hint to bugzilla I found the
solution:
In http://bugs.otrs.org/show_bug.cgi?id=1413 Stefan wrote that you need
to change the parameter from FAQ to AgentFAQ, and that's the point:
edit AgentTicketCompose.dtl and change following line:
<form action="$Env{"CGIHandle"}" method="post" name="faq"
target="faq">
--> <input type="hidden" name="Action" value="FAQ">
<input type="hidden" name="Nav" value="None">
<input type="hidden" name="Body" value="">
<input type="hidden" name="Subject" value="">
<input type="hidden" name="What" value="">
</form>
to
<form action="$Env{"CGIHandle"}" method="post" name="faq"
target="faq">
--> <input type="hidden" name="Action" value="AgentFAQ">
<input type="hidden" name="Nav" value="None">
<input type="hidden" name="Body" value="">
<input type="hidden" name="Subject" value="">
<input type="hidden" name="What" value="">
</form>
Then it works
Hth Markus
Charles Sprickman schrieb:
> Hi all,
>
> I've seen some posts about this, and some bugzilla notes as well, but
> I'm not sure they even apply to the current version.
>
> I have OTRS 2.1.3 and FAQ version 1.0.11.
>
> When answering a ticket if I click on the FAQ link I get a popup with
> the following error:
>
> Error: Module Kernel::Modules::FAQ not registered in Kernel/Config.pm!
>
> Comment:
> Bug Report:
> Traceback: ERROR: OTRS-CGI-01 Perl: 5.8.8 OS: freebsd Time: Tue Dec 5
> 14:50:10 2006
>
> Message: Module Kernel::Modules::FAQ not registered in Kernel/Config.pm!
>
> Traceback (43928):
> Module: Kernel::System::Web::InterfaceAgent::Run (v1.17) Line: 555
> Module:
> ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler
> (v) Line: 47
> Module: (eval) (v1.81) Line: 203
> Module: ModPerl::RegistryCooker::run (v1.81) Line: 203
> Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169
> Module: ModPerl::Registry::handler (v1.99) Line: 30
>
> I also just reinstalled it for kicks, same error.
>
> We're just trying otrs out right now, but being able to answer with FAQ
> entries is pretty important.
>
> Also, any plans to have a non-search interface to the FAQ? It would be
> nice to just see everything in each category...
>
> Thanks,
>
> Charles
>
> ___
> Charles Sprickman
> NetEng/SysAdmin
> Bway.net - New York's Best Internet - www.bway.net
> [EMAIL PROTECTED] - 212.655.9344
>
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--
EDV Tekomedia
Markus Nagel
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