I spent quite a while trying to log in as a customer on my newly-installed OTRS
on the index.pl page, without success. Then I went looking on the mailing list
archives and eventually found another user in the same boat, from 3 years ago.
The solution was that customers are supposed to log in at customer.pl!
What if a customer by mistake accesses your OTRS installation and gets
index.pl? She'll never get in. How about a gentle suggestion to any potential
customer users that visit that page by mistake? Here's my suggested revision
to the code in login.dtl beginning around line 68 (extra lines provided for
contextual placement):
<table border="0" cellspacing="0" cellpadding="3" width="270">
<tr>
<td align="center" class="singleboxhead">$Text{"Welcome to %s",
"$Config{"ProductName"}"}</td>
</tr>
<tr>
<td align="center" class="singleboxbody">
<table cellspacing="8" cellpadding="2">
<!-- provide a hint to any customer users -->
<tr>
<td class="singleboxbody">Customer?<br />Please log in at:<br
/><a href='/otrs/Customer.pl'>Customer page</a>.</td>
</tr>
<!-- end of hint to customer users -->
<tr>
<td class="singleboxkey">$Text{"User"}:</td>
<td class="singleboxvalue"><input type="text" name="User"
value="$QData{"User"}" size="18"></td>
</tr>
cheers
S
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