I guess that needs some more info, our contacts are restaurants so we get calls from mgmt in the stores and we setup 1 customer for each location, that is why we we are putting the name in the customer ID.
________________________________ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dave Wojciechowski Sent: Saturday, December 09, 2006 4:55 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] History History History Well I seam to have answered my own question, the history that is pulled up when you start a new email ticket or phone ticket is searched by the customer ID, we are putting the contact name in for this field as we don't have customer id's anyone have any suggestions on how to get the history to display the last few tickets and get around this so we don't have to merge a ton of ticket because of duplicate calls to our desk? ________________________________ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dave Wojciechowski Sent: Saturday, December 09, 2006 10:32 AM To: User questions and discussions about OTRS.org Subject: [otrs] History History History Does, anyone know what controls the history that is listed when opening a new phone ticket? I'm seeing odd things such as it will list tickets a week old and closed but will skip over some ticket that are open. Thanks I'm Wojo
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