Hello. I'm trying to configure OTRS so that it only just sends mail but doesn't Receive it. I have placed the SMTP configuration information Into the config.pm file in the /otrs/kernel directory, but even though The "Admin-Notification" function seems to work correctly, sending an e-mail
Ticket doesn't. No, I have not configured the "Postmaster POP3 Account" menu yet, mainly Because I don't want OTRS to pop e-mail from the support account yet. (The support e-mail account gets lots of system generated e-mails sent to it and would result in creating about 80-something tickets per day. Yes, it's being changed to a different account, but it will take time.) Here's the error I'm getting: -- SNIP -- Error: Can't use from: [EMAIL PROTECTED] Enable debug for more info! Comment: Bug Report: Traceback: ERROR: OTRS-CGI-01 Perl: 5.8.8 OS: MSWin32 Time: Wed Dec 13 10:23:17 2006 Message: Can't use from: [EMAIL PROTECTED] Enable debug for more info! Traceback (12272): Module: Kernel::System::Email::SMTP::Send (v1.11) Line: 85 Module: Kernel::System::Email::Send (v1.19) Line: 476 Module: Kernel::System::Ticket::Article::ArticleSend (v1.128) Line: 1557 Module: Kernel::Modules::AgentTicketEmail::Run (v1.24) Line: 712 Module: Kernel::System::Web::InterfaceAgent::Run (v1.17) Line: 671 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_OTRS_otrs_bin_cgi_2dbin_index_2epl::h andler (v) Line: 47 Module: (eval) (v1.81) Line: 203 Module: ModPerl::RegistryCooker::run (v1.81) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 -- SNIP -- This doesn't make any sense. It appears to me as if OTRS is trying to send mail Not from the ticket agent's configured e-mail address and not from the admin account E-mail address either. I've gone through the Core:: configuration in the SysConfig menu under admin and I can't Find "[EMAIL PROTECTED]" anywhere! (Was I looking hard enough?) I know that perhaps the admin(1) account is the postmaster account, but even after changing It's e-mail address in the users menu, it still doesn't help anything. If this is documented, I'd like to know where because I've been RTFM'ing for a while! Does anyone have any ideas? Thank you very much. -- Bud Bennett E-mail: bbennett at n0$pam.electrobusiness.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
