Hi Steven,
Steven schrieb:
Can I use the Calendar to create tickets in the future?
I see this as a nice feature, because I can schedule PMs or Lease returns etc.
with it.
I think this would be cleaner than having a bunch of open tickets that should
not be worked on for 6 months.
You could generate a new state-type (within the DB) e.g.
"longtime-pendings" and 2 new states (within webgui) e.g. "PM" and
"Lease" of state-type "lingtime-pendings".
This long-time-tickets can be set to one of these states.
Tickets of these states are not shown within the queues (This can be
configured - but you don't want to see these pending tickets. ), but can
be found with searching them.
You then have to configure the whole system in a way, that overtime
tickets of a state-type "longtime-pendings" get an automatic
state-change to e.g. "open". Thus, the ticket pops up again within the
queue-view.
I guess another option would be a separate database that stores and send email
tickets when scheduled.
No good idea in my opinion.
Is this possible, or has anyone else used something to accomplish this?
Bye, Alex
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support orr consulting for your OTRS system?
=> http://www.otrs.com/
