Nathan,
>>>Here are the pertinent snippets from my Config.pm file and also some
pieces of the system log from OTRS:<<<
# CustomerUser
# (customer user ldap backend and settings)
$Self->{CustomerUser} = {
Name =>'LDAP Backend',
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
# ldap host
Host => '10.222.129.234',
# ldap base dn
BaseDN => 'dc=dbtamerica,dc=local',
# search scope (one|sub)
SSCOPE => 'sub',
UserDN => 'CN=otrs ldap,OU=Users,OU=Houston Manufacturing
PA,OU=DBTAmerica,DC=dbtamerica,DC=local',
UserPw => '**********',
AlwaysFilter => '',
},
# customer uniq id
CustomerKey => 'sAMAccountName',
# customer #
CustomerID => 'mail',
CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'sn'],
Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown, required, storage-type
# [ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
# [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
# [ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
],
};
>>>I know that the authentication part is working b/c of the entries in
the System Log in OTRS:<<<<
Tue Dec 19 04:15:40 2006 error OTRS-CGI-10 00000000: LdapErr:
DSID-0C090627, comment: In order to perform this operation a successful
bind must be completed on the connection., data 0, vece
Tue Dec 19 04:15:40 2006 error OTRS-CGI-10 00000000: LdapErr:
DSID-0C090627, comment: In order to perform this operation a successful
bind must be completed on the connection., data 0, vece
Tue Dec 19 04:15:40 2006 notice OTRS-CGI-10 CustomerUser: tmiller
authentification ok (REMOTE_ADDR: 10.222.128.86).
>>>If I use an incorrect password from the customer login screen, I get
the following:<<<
Tue Dec 19 05:18:58 2006 notice OTRS-CGI-10 CustomerUser: tmiller
authentification failed: '80090308: LdapErr: DSID-0C090334, comment:
AcceptSecurityContext error, data 52e, vece
>>>This tells me that the initial authentication is working, but for
some reason it is not able to retrieve the needed info from AD to allow
the customer to log in. Also, I get the same error when trying to
create a ticket from the "Phone Ticket" screen on the agent side (the
"In order to perform this operation a successful bind must be
completed....... error). And no customer data is retrieved when I
search for a customer.<<<
Got any ideas for me? The part that drives me crazy is that I have a
test server working perfectly, but I can't find any differences between
the two. The only difference is that the test server is running on FC3
and my intended production server is running on Ubuntu 6.06 LTS 64-bit
server edition.
Any input is appreciated. Thanks.
With Best Regards,
Tim Miller
Network Administrator
DBT America, Inc.
Houston, PA
________________________________
From: Nathan Campbell [mailto:[EMAIL PROTECTED]
Sent: Monday, December 18, 2006 4:00 PM
To: Miller, Tim
Subject: RE: [otrs] Panic! No User Data!!!
OTRS looks for data on the account like email , first name, last name,
etc...
Make sure that your customer accounts have all that info or modify the
system to not look for it.
I had the same thing occur, except with Agents. I would create a new
user in AD, and then jump right over to OTRS and log them in, but would
get the Panic message until AD populated all of the various data fields.
Hope that helps,
Nathan Campbell
Systems Administrator
Dallas Symphony Association
[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
214-871-4026
http://www.dallassymphony.com <http://www.dallassymphony.com/>
________________________________
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Miller, Tim
Sent: Monday, December 18, 2006 3:00 PM
To: User questions and discussions about OTRS.org
Subject: [otrs] Panic! No User Data!!!
When I try to log in to the customer side I am getting this error
message (Panic! No User Data!!!). I am using LDAP authentication with
Active Directory and I know that part is working because I can see the
successful and failed login attempts on my DC.
I have a working test server that we have been using for several months
and just installed a new server that we are planning on using in our
production environment. I thought I could just copy the database,
Config.pm, and ZZZAuto.pm files and it should work.
Everything else looks good, but it will not allow the customer login to
happen. >From the Agent side, everything is working properly except
that if I try to add a new ticket, it does not pull the customer info
from AD (which my test server does properly).
I feel as though I am missing something simple, but I can't seem to
figure it out. Any suggestions on the cause of this error and possible
solutions would be greatly appreciated.
With Best Regards,
Tim Miller
Network Administrator
DBT America, Inc.
[EMAIL PROTECTED]
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