hey guys,
we're using sugarcrm which includes its own ticket system, but we like otrs
better. since theres no simple way (that i know of) to integrate otrs into
sugarcrm, what id like to do is place a link in each customer page to their otrs
tickets. i already know that i can use a url like this:
index.pl?Action=AgentTicketCustomer&TicketID=1874
apparently this looks at ticket #1874 and displays all other tickets with the
same customerid. this works okay, but what id really like to do is something
like this:
index.pl?Action=SomeAction&CustomerID=MYCUSTOMERID
this would make it much easier to do the initial population of the url field in
sugarcrm, because id only need to know the customer id. does anyone know if
theres a way to do something like this? maybe using the search page?
--
Mike Conigliaro
ProActive Technologies
[EMAIL PROTECTED]
203.239.0440 ext:317
www.getproactivenow.com
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