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ATT6094389.TXT
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From: [EMAIL PROTECTED] on behalf of Grimes,
David[SMTP:[EMAIL PROTECTED]
Sent: Tuesday, December 26, 2006 1:34:16 PM
To: [email protected]
Subject: FW: [otrs] Agent Confusion
Auto forwarded by a Rule
_____
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dave
Wojciechowski
Sent: Tuesday, December 05, 2006 5:52 PM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] Agent Confusion
Thanks both, turning on the option for the extended zoom and the cool iris
looks good for me we will see how it works for the team. Thanks for the
help.
_____
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
[EMAIL PROTECTED]
Sent: Tuesday, December 05, 2006 7:27 AM
To: [email protected]
Subject: AW: [otrs] Agent Confusion
Hello guys,
_____
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von
Peter van Beugen
Gesendet: Dienstag, 5. Dezember 2006 09:23
An: User questions and discussions about OTRS.org
Betreff: RE: [otrs] Agent Confusion
You can show all the notes/answers in one screen:
$Self->{'Ticket::Frontend::ZoomExpand'} = '1';
yes it can be that I misunderstood the question :=)
Regards,
Peter
_____
Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Dave
Wojciechowski
Verzonden: maandag 4 december 2006 22:21
Aan: User questions and discussions about OTRS.org
Onderwerp: RE: [otrs] Agent Confusion
Hey thanks for the answer, but I'm not sure how you use that in the notes to
see the original ticket.
_____
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
[EMAIL PROTECTED]
Sent: Monday, December 04, 2006 1:30 AM
To: [email protected]
Subject: AW: [otrs] Agent Confusion
Hey Dave,
_____
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von
Dave Wojciechowski
Gesendet: Sonntag, 3. Dezember 2006 19:23
An: User questions and discussions about OTRS.org
Betreff: [otrs] Agent Confusion
Has anyone run in to this problem, I find that my agents are adding notes to
the tickets and need to look back at the original issue but there is no way
of doing that w/o opening many windows and many sessions and searching
around. Is there anyway that a preview of the issue can be added to the
notes and the phone call areas like it is in the link section? or is there a
better way to work around this issue?
Thanks
I'm Wojo
we use Firefox with the plugin cooliris to get previews of links wihtin the
ticket.
Greetz,
Shawn
It can be that
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