Actually, that's all set. The "auto reply/new ticket" is set to "auto reply" which I modified to suit my needs.
Any other suggestions? Thanks! On 1/5/07, Mike Hayward <[EMAIL PROTECTED]> wrote:
Almost sounds like you haven't set the auto response <-> queue for your queue to send out the notifications. Best regards Mike Hayward Managing Director Comclusive Limited e: [EMAIL PROTECTED] <[EMAIL PROTECTED]>w: www.comclusive.co.uk t: 0845 003 7571 m: 07793 505155 (Direct) ------------------------------ *From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *On Behalf Of [EMAIL PROTECTED] *Sent:* 05 January 2007 00:15 *To:* [email protected] *Subject:* [otrs] Update: New Customers Not Receiving New Ticket Auto-Response I forgot to mention: When I closed out some of the test tickets I DID get a State Change notification to the "customer" address from which I sent the original email. So I get New Ticket notifications to the agent, State Change Notifications to the customers, but I don't get the New Ticket notification to the customer which should contain the user id and temporary password. Thanks! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
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