You need to personalize by first creating a new theme and then amending
the relevant .dtl files in that theme's folder: (eg for the header,
customer header.dtl)
each theme has a folder of its own in the following folder: <otrs
root>\Kernel\Output\HTML
<blocked::file://otrs/c$/OTRS/otrs/Kernel/Output/HTML>
to create a new theme do this:
1. Copy the directory Kernel/Output/HTML/Standard to
Kernel/Output/HTML/[your company name].
2. Customize the files in the directory Kernel/Output/HTML/[your company
name] and change the layout to
your needs
3. To activate the new theme for OTRS the database has to be changed
manualy and the new theme has
to be added to the theme table in the OTRS database. Use the following
commands with MySQL:
linux:~# mysql -p
Enter password:
Welcome to the MySQL monitor. Commands end with ; or \g.
Your MySQL connection id is 26 to server version: 5.0.22-Debian_2-log
Type 'help;' or '\h' for help. Type '\c' to clear the buffer.
mysql> use otrs;
mysql> INSERT INTO theme
-> (theme, valid_id, create_time, create_by, change_time, change_by)
-> VALUES
-> ('[your company name]', 1, current_timestamp, 1, current_timestamp,
1);
mysql>
once this is done, you need to point your customers at this new theme
instead of 'Standard' or 'Lite'
Voila!
Andrew
________________________________
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
David Hatcher
Sent: 05 January 2007 16:28
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] Insert Logo
Section 9.4.1. (Customizing the web interface) of the documentation got
me close. Look at the file
/opt/otrs/Kernel/Output/HTML/Standard/CustomerFooter.dtl. I simply
typed my company's name in the <body> rather than inserting a logo, but
give it a try.
-Dave
________________________________
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
[EMAIL PROTECTED]
Sent: Friday, January 05, 2007 1:00 AM
To: User questions and discussions about OTRS.org
Subject: [otrs] Insert Logo
Hi,
How I insert the logo and company name in my customer.pl?
Which are the files to modify ?
Thanks!
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