I think the database query is not that hard as there is a table "time_accounting" witch contains a time_unit and create_by field
Use a good MySQL query tool (I use Navicat) and access the OTRS database or use the SQL box in the admin area. Regards, Peter -----Oorspronkelijk bericht----- Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Jozsef Valkai Verzonden: woensdag 10 januari 2007 11:00 Aan: User questions and discussions about OTRS.org Onderwerp: Re: [otrs] Reporting Work Units > Hi all, this is probally a very newbie question for you, but how do i get > the data on work units into a report? I dont see an option in stats for it, > I am using OTRS 2.1.2. Is it something i would have to custom write a script > for? I just want to be able to report on the amount of time each of my techs > logs per week in OTRS. Any help would be greatly appreciated!!! Yes, it will be a great function. I think it is very complicated database query. -- Valkai Jozsef +36 70 36 28 147 [EMAIL PROTECTED] [EMAIL PROTECTED] lat:N 47° lon:E 19° _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
