Alexander Scholler <[EMAIL PROTECTED]> Informationstechnik / AfOuI VZA / Zimmer 631, Durchwahl -4451
[EMAIL PROTECTED] schrieb: > Hi all, > > This is what should be a dead simple user-level question: > > How do I manually (as a user, via the interface) create a PhoneCallCustomer > event? That is, once I've got an already existing ticket, how do I indicate > that the customer has initiated telephone contact a second time for that > ticket? Not possible with default-installation at the moment. All phone-calls made after ticket creation are stored as outbounding calls, made by the agent. Workaround: you could add new note-types and log the incoming calls as notes of this special type. I talked to OTRS-responsibles - perhaps/hopefully in soon coming OTRS-version a clearer handling of communication-types (mail, phone, "smalltalk") and directions (in/out) could be available. > > Second, related question: How do I show that the customer emailed an address > other than the otrs pop3 [EMAIL PROTECTED] address? That is, if the customer > emails a tech directly? I don't undertstand that question. Please be more precise. > > Thanks a lot, > > C Bye, Alex _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
