------------------------------------------------------------------------ -------------- - initial_insert.sql
USE OTRS GO -- -- -- initial_insert.sql - provides initial system data -- Copyright (C) 2001-2006 OTRS GmbH, http://otrs.org/ -- -- -- $Id: initial_insert.sql,v 1.52.2.1 2007/01/17 12:11:57 mh Exp $ -- -- $Log: initial_insert.sql,v $ -- Revision 1.52.2.1 2007/01/17 12:11:57 mh -- fixed typo -- -- Revision 1.52 2006/10/03 12:41:54 martin -- replaced ^M with control ^M -- -- Revision 1.51 2006/10/03 12:33:23 mh -- fixed more missing ^M -- -- Revision 1.50 2006/10/02 14:46:45 martin -- fixed missing ^M -- -- Revision 1.49 2006/09/28 09:03:45 tr -- changed autoreponse text -- -- Revision 1.48 2006/08/25 07:50:38 martin -- fixed bug#1282 - setting up a postgresql database fails in Version 2.1.0 beta 1 -- -- Revision 1.47 2006/07/21 11:32:15 martin -- added customer subject to reminder emails -- -- Revision 1.46 2006/07/03 13:40:04 martin -- added ticket history type Subscribe and Unsubscribe -- -- Revision 1.45 2006/03/28 05:50:02 martin -- added responsible notes -- -- Revision 1.44 2006/02/06 09:40:32 martin -- moved to new tags -- -- Revision 1.43 2006/02/05 20:20:56 martin -- removed faq -- -- Revision 1.42 2005/10/30 12:29:12 martin -- removed not needed german default salutation and signature -- -- Revision 1.41 2005/10/30 09:47:37 martin -- added spaces for oracle init -- -- Revision 1.40 2005/09/24 16:48:21 martin -- moved to german "Sie" form in notifcations -- -- Revision 1.39 2005/09/05 05:00:32 martin -- moved to german "Ihr OTRS Benachrichtigungs-Master" wording -- -- Revision 1.38 2005/04/22 08:00:38 martin -- added ticket merge feature -- -- Revision 1.37 2005/02/23 12:15:50 martin -- added ticket_history_type SystemRequest for system creaetd tickets -- -- Revision 1.36 2004/11/27 01:51:21 martin -- changed default lines of shown message -- -- Revision 1.35 2004/11/04 11:12:04 martin -- removed not needed charset tabel, removed not existing queue_standard_response, added escalation_start_time to ticket insert, added queue_id to history recorde -- -- Revision 1.34 2004/10/14 15:33:33 martin -- fixed customer.pl in customer notifications -- -- Revision 1.33 2004/10/13 12:46:21 martin -- added number to faq_item table -- -- Revision 1.32 2004/10/06 18:59:15 martin -- updated notifications -- -- Revision 1.31 2004/09/29 12:32:52 martin -- fixed english "New ticket notification!", replaced OTRS_CURRENT_USERFIRSTNAME with OTRS_USERFIRSTNAME -- -- Revision 1.30 2004/09/27 17:20:10 martin -- fixed bug 548 - german spelling mistakes in agent notifications -- -- Revision 1.29 2004/09/08 05:53:35 martin -- fixed bug 516 - initial_insert.sql violates ticket_history "NOT NULL" contraints -- -- Revision 1.28 2004/08/04 09:24:35 martin -- moved customer notifications from Kernel/Config.pm to database -- -- Revision 1.27 2004/08/01 10:49:24 martin -- fixed bug 450 - Spelling mistake in default FAQ entry -- -- Revision 1.26 2004/06/29 11:09:02 martin -- fixed not existing queue_auto_response references -- -- Revision 1.25 2004/05/04 15:12:10 martin -- added ticket link history log -- -- Revision 1.24 2004/04/15 08:43:14 martin -- removed not needed ticket_history_types -- -- Revision 1.23 2004/04/02 12:49:35 martin -- added missing WebRequestCustomer ticket_history_type entry -- -- Revision 1.22 2004/03/11 14:39:44 martin -- added customer message quote -- -- Revision 1.21 2004/02/26 23:34:55 martin -- some agent notification typos -- -- Revision 1.20 2004/02/12 08:18:02 martin -- added customer email snip to escalation and reminder agent notifications -- -- Revision 1.19 2004/02/08 22:22:51 martin -- added escalation notification -- -- Revision 1.18 2004/02/02 23:00:23 martin -- removed not needed faq table, renamed comment to comments -- -- Revision 1.17 2004/02/01 21:01:03 martin -- added german notifications -- -- Revision 1.16 2004/01/31 14:47:42 martin -- replaced 8bit char with 7bit char for utf-8 compat. -- -- Revision 1.15 2004/01/23 00:37:59 martin -- moved agent notifications from config file to database -- -- Revision 1.14 2004/01/22 19:26:42 martin -- added faq inital inserts -- -- Revision 1.12 2003/12/02 21:52:56 martin -- fixed inital load of new user_group table -- -- Revision 1.11 2003/11/19 01:32:04 martin -- improved group sub system, added create, move, owner, priority and state permissions to groups -- -- Revision 1.10 2003/04/30 12:47:42 martin -- removed not needed stuff -- -- Revision 1.9 2003/04/22 21:23:23 martin -- added missing StateUpdate to ticket_history_type table -- -- Revision 1.8 2003/04/12 21:34:12 martin -- added log type for ticket free text update -- -- Revision 1.7 2003/03/28 18:41:31 martin -- fixed queue inital insert -- -- Revision 1.6 2003/03/13 19:02:02 martin -- changed docu.otrs.org to doc.otrs.org -- -- Revision 1.5 2003/03/10 21:25:50 martin -- added customer email notification on move, state update -- or owner update (config option for each queue). -- http://lists.otrs.org/pipermail/dev/2002-June/000005.html -- -- Revision 1.4 2003/03/08 17:58:00 martin -- changed reserved SQL words (read, write) to (permission_read, permission_write) -- -- Revision 1.3 2003/03/03 23:41:45 martin -- added ticket_state_type values and updated ticket_state values -- -- Revision 1.2 2003/02/08 21:13:29 martin -- added number prefix to priority for sort -- -- Revision 1.1 2003/02/08 11:54:29 martin -- moved from install/database to scripts/database -- -- Revision 1.35 2003/01/06 21:40:51 martin -- removed language table, not longer used -- -- Revision 1.34 2002/12/25 09:31:39 martin -- added pending states and removed waiting states -- -- Revision 1.33 2002/12/15 00:58:21 martin -- fixed "successful" typo - http://bugs.otrs.org/show_bug.cgi?id=53 -- -- Revision 1.32 2002/11/27 10:33:54 martin -- removed old stuff and added Windows-1251 charset -- -- Revision 1.31 2002/11/15 14:12:13 martin -- added Dutch and Bulgarian translation! -- -- Revision 1.30 2002/10/20 12:33:02 martin -- removed personal_queues entry for [EMAIL PROTECTED] -- -- Revision 1.29 2002/08/27 21:17:37 martin -- changed OpenTRS to OTRS -- -- Revision 1.28 2002/08/27 21:16:22 martin -- added Cyrillic Charset (KOI8-R) -- -- Revision 1.27 2002/07/31 23:17:23 martin -- added time accounting feature -- -- Revision 1.26 2002/07/25 20:21:28 martin -- added iso-8859-7 - greek charset -- -- Revision 1.25 2002/07/23 20:20:38 martin -- removed test queues -- -- Revision 1.24 2002/07/13 12:33:05 martin -- added more articke types and more history types -- -- Revision 1.23 2002/07/02 08:40:55 martin -- added iso-8859-15 -- -- Revision 1.22 2002/06/15 20:01:28 martin -- changed text of welcome ticket -- -- Revision 1.21 2002/05/30 13:39:55 martin -- fixed some stuff, added postgresql support. -- -- Revision 1.20 2002/05/26 22:59:33 martin -- added escalation_time and unlock_timeout to default queues, -- -- Revision 1.19 2002/05/21 21:46:05 martin -- changed default auto responses. -- -- Revision 1.18 2002/05/14 00:18:19 martin -- added ticket_history_type SendAgentNotification -- -- Revision 1.17 2002/05/12 19:25:07 martin -- added personal_queues for root user. -- -- Revision 1.16 2002/05/09 23:39:20 martin -- added French language and added queue_id to initial system address -- -- Revision 1.15 2002/05/07 22:16:03 martin -- added emty answer to each queue -- -- Revision 1.14 2002/05/05 13:45:57 martin -- added bavarian language. -- -- Revision 1.13 2002/05/04 20:35:03 martin -- renamed user table and removed comment row from user table. -- -- Revision 1.12 2002/05/01 17:34:28 martin -- added <OTRS_CUSTOMER_REALNAME> tags. -- -- Revision 1.11 2002/04/30 00:14:48 martin -- added stats group. -- -- Revision 1.10 2002/04/14 18:25:17 martin -- removed preferenvers from user table -- -- Revision 1.9 2002/04/14 13:34:20 martin -- replaced article type email with email-external -- -- Revision 1.8 2002/04/08 14:17:40 martin -- bin/PostMaster.pl -- -- Revision 1.7 2002/02/03 22:48:20 martin -- typo in welcome ticket. -- -- Revision 1.6 2002/02/03 17:58:45 martin -- added welcome ticket. -- -- Revision 1.5 2002/01/30 16:45:09 martin -- changed [email protected] to [EMAIL PROTECTED] -- -- Revision 1.4 2002/01/20 22:23:55 martin -- no note-normal anymore. -- -- Revision 1.3 2002/01/10 20:14:00 martin -- added cvs log. -- -- -- -- -- This software comes with ABSOLUTELY NO WARRANTY. For details, see -- the enclosed file COPYING for license information (GPL). If you -- did not receive this file, see http://www.gnu.org/licenses/gpl.txt. -- -- -- table valid INSERT INTO valid (name, create_by, create_time, change_by, change_time) VALUES ('valid', 1, current_timestamp, 1, current_timestamp); INSERT INTO valid (name, create_by, create_time, change_by, change_time) VALUES ('invalid', 1, current_timestamp, 1, current_timestamp); INSERT INTO valid (name, create_by, create_time, change_by, change_time) VALUES ('invalid-temporarily', 1, current_timestamp, 1, current_timestamp); -- ticket_priority INSERT INTO ticket_priority (name, create_by, create_time, change_by, change_time) VALUES ('1 very low', 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_priority (name, create_by, create_time, change_by, change_time) VALUES ('2 low', 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_priority (name, create_by, create_time, change_by, change_time) VALUES ('3 normal', 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_priority (name, create_by, create_time, change_by, change_time) VALUES ('4 high', 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_priority (name, create_by, create_time, change_by, change_time) VALUES ('5 very high', 1, current_timestamp, 1, current_timestamp); -- ticket_lock_type INSERT INTO ticket_lock_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('unlock', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_lock_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('lock', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_lock_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('tmp_lock', 1, 1, current_timestamp, 1, current_timestamp); -- user INSERT INTO system_user2 (first_name, last_name, login, pw, valid_id, create_by, create_time, change_by, change_time) VALUES ('Admin', 'OTRS', '[EMAIL PROTECTED]', 'roK20XGbWEsSM', 1, 1, current_timestamp, 1, current_timestamp); -- groups INSERT INTO groups (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('users', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO groups (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('admin', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO groups (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('stats', 1, 1, current_timestamp, 1, current_timestamp); -- group_user (add admin to groups) INSERT INTO group_user (user_id, group_id, permission_key, permission_value, create_by, create_time, change_by, change_time) VALUES (1, 1, 'rw', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO group_user (user_id, group_id, permission_key, permission_value, create_by, create_time, change_by, change_time) VALUES (1, 2, 'rw', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO group_user (user_id, group_id, permission_key, permission_value, create_by, create_time, change_by, change_time) VALUES (1, 3, 'rw', 1, 1, current_timestamp, 1, current_timestamp); -- theme INSERT INTO theme (theme, valid_id, create_by, create_time, change_by, change_time) VALUES ('Standard', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO theme (theme, valid_id, create_by, create_time, change_by, change_time) VALUES ('Lite', 1, 1, current_timestamp, 1, current_timestamp); -- ticket_state INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time) VALUES ('new', 'ticket is new', 1, 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time) VALUES ('closed successful', 'ticket is closed successful', 3, 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time) VALUES ('closed unsuccessful', 'ticket is closed unsuccessful', 3, 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time) VALUES ('open', 'ticket is open', 2, 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time) VALUES ('removed', 'customer removed ticket (can reactivate)', 6, 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time) VALUES ('pending reminder', 'ticket is pending for agent reminder', 4, 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time) VALUES ('pending auto close+', 'ticket is pending for automatic close', 5, 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time) VALUES ('pending auto close-', 'ticket is pending for automatic close', 5, 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_state (name, comments, type_id, valid_id, create_by, create_time, change_by, change_time) VALUES ('merged', 'state for merged tickets', 7, 1, 1, current_timestamp, 1, current_timestamp); -- ticket_state_type INSERT INTO ticket_state_type (name, comments, create_by, create_time, change_by, change_time) VALUES ('new', 'all new state types (default: viewable)', 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_state_type (name, comments, create_by, create_time, change_by, change_time) VALUES ('open', 'all open state types (default: viewable)', 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_state_type (name, comments, create_by, create_time, change_by, change_time) VALUES ('closed', 'all closed state types (default: not viewable)', 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_state_type (name, comments, create_by, create_time, change_by, change_time) VALUES ('pending reminder', 'all "pending reminder" state types (default: viewable)', 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_state_type (name, comments, create_by, create_time, change_by, change_time) VALUES ('pending auto', 'all "pending auto *" state types (default: viewable)', 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_state_type (name, comments, create_by, create_time, change_by, change_time) VALUES ('removed', 'all "removed" state types (default: not viewable)', 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_state_type (name, comments, create_by, create_time, change_by, change_time) VALUES ('merged', 'state type for merged tickets (default: not viewable)', 1, current_timestamp, 1, current_timestamp); -- salutation INSERT INTO salutation (name, text, comments, valid_id, create_by, create_time, change_by, change_time) VALUES ('system standard salutation (en)', 'Dear <OTRS_CUSTOMER_REALNAME>, Thank you for your request. ', 'std. salutation', 1, 1, current_timestamp, 1, current_timestamp); -- signature INSERT INTO signature (name, text, comments, valid_id, create_by, create_time, change_by, change_time) VALUES ('system standard signature (en)', ' Your Ticket-Team - <OTRS_Agent_UserFirstname> <OTRS_Agent_UserLastname> -- Super Support - Waterford Business Park 5201 Blue Lagoon Drive - 8th Floor & 9th Floor - Miami, 33126 USA Email: [EMAIL PROTECTED] - Web: http://www.example.com/ --', 'std signature', 1, 1, current_timestamp, 1, current_timestamp); -- system_address INSERT INTO system_address (value0, value1, comments, valid_id, queue_id, create_by, create_time, change_by, change_time) VALUES ('[EMAIL PROTECTED]', 'OTRS System', 'Std. Address', 1, 1, 1, current_timestamp, 1, current_timestamp); -- follow_up_possible INSERT INTO follow_up_possible (name, comments, valid_id, create_by, create_time, change_by, change_time) VALUES ('possible', 'Follow ups after closed(+|-) possible. Ticket will be reopen.', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO follow_up_possible (name, comments, valid_id, create_by, create_time, change_by, change_time) VALUES ('reject', 'Follow ups after closed(+|-) not possible. No new ticket will be created.', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO follow_up_possible (name, comments, valid_id, create_by, create_time, change_by, change_time) VALUES ('new ticket', 'Follow ups after closed(+|-) not possible. A new ticket will be created.', 1, 1, current_timestamp, 1, current_timestamp); -- queue INSERT INTO queue (name, group_id, system_address_id, salutation_id, signature_id, follow_up_id, follow_up_lock, escalation_time, unlock_timeout, move_notify, lock_notify, state_notify, owner_notify, comments, valid_id, create_by, create_time, change_by, change_time) VALUES ('Postmaster', 1, 1, 1, 1, 1, 1, 0, 0, 0, 0, 0, 0, 'master queue', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO queue (name, group_id, system_address_id, salutation_id, signature_id, follow_up_id, follow_up_lock, escalation_time, unlock_timeout, move_notify, lock_notify, state_notify, owner_notify, comments, valid_id, create_by, create_time, change_by, change_time) VALUES ('Raw', 1, 1, 1, 1, 1, 1, 0, 0, 0, 0, 0, 0, 'ticket inbox', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO queue (name, group_id, system_address_id, salutation_id, signature_id, follow_up_id, follow_up_lock, escalation_time, unlock_timeout, move_notify, lock_notify, state_notify, owner_notify, comments, valid_id, create_by, create_time, change_by, change_time) VALUES ('Junk', 1, 1, 1, 1, 1, 1, 0, 0, 0, 0, 0, 0, 'junk tickets', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO queue (name, group_id, system_address_id, salutation_id, signature_id, follow_up_id, follow_up_lock, escalation_time, unlock_timeout, move_notify, lock_notify, state_notify, owner_notify, comments, valid_id, create_by, create_time, change_by, change_time) VALUES ('Misc', 1, 1, 1, 1, 1, 1, 0, 0, 0, 0, 0, 0, 'misc tickets', 1, 1, current_timestamp, 1, current_timestamp); -- ticket_history_type INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('NewTicket', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('FollowUp', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('SendAutoReject', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('SendAutoReply', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('SendAutoFollowUp', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('Forward', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('Bounce', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('SendAnswer', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('SendAgentNotification', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('SendCustomerNotification', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('EmailAgent', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('EmailCustomer', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('PhoneCallAgent', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('PhoneCallCustomer', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('AddNote', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('Move', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('Lock', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('Unlock', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('Remove', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('TimeAccounting', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('CustomerUpdate', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('PriorityUpdate', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('OwnerUpdate', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('LoopProtection', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('Misc', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('SetPendingTime', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('StateUpdate', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('TicketFreeTextUpdate', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('WebRequestCustomer', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('TicketLinkAdd', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('TicketLinkDelete', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('SystemRequest', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('Merged', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('ResponsibleUpdate', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('Subscribe', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO ticket_history_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('Unsubscribe', 1, 1, current_timestamp, 1, current_timestamp); -- article_type INSERT INTO article_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('email-external', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO article_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('email-internal', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO article_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('email-notification-ext', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO article_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('email-notification-int', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO article_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('phone', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO article_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('fax', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO article_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('sms', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO article_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('webrequest', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO article_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('note-internal', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO article_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('note-external', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO article_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('note-report', 1, 1, current_timestamp, 1, current_timestamp); -- article_article_sender_type INSERT INTO article_sender_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('agent', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO article_sender_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('system', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO article_sender_type (name, valid_id, create_by, create_time, change_by, change_time) VALUES ('customer', 1, 1, current_timestamp, 1, current_timestamp); -- standard_response INSERT INTO standard_response (name, text, valid_id, create_by, create_time, change_by, change_time) VALUES ('empty answer', '', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO standard_response (name, text, valid_id, create_by, create_time, change_by, change_time) VALUES ('test answer', 'test answer ...', 1, 1, current_timestamp, 1, current_timestamp); -- queue_standard_response INSERT INTO queue_standard_response (queue_id, standard_response_id, create_by, create_time, change_by, change_time) VALUES (1, 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO queue_standard_response (queue_id, standard_response_id, create_by, create_time, change_by, change_time) VALUES (2, 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO queue_standard_response (queue_id, standard_response_id, create_by, create_time, change_by, change_time) VALUES (3, 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO queue_standard_response (queue_id, standard_response_id, create_by, create_time, change_by, change_time) VALUES (4, 1, 1, current_timestamp, 1, current_timestamp); -- auto_response_type INSERT INTO auto_response_type (name, comments, valid_id, create_by, create_time, change_by, change_time) VALUES ('auto reply', 'auto replay after a new ticket.', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO auto_response_type (name, comments, valid_id, create_by, create_time, change_by, change_time) VALUES ('auto reject', 'auto reject.', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO auto_response_type (name, comments, valid_id, create_by, create_time, change_by, change_time) VALUES ('auto follow up', 'auto follow up after a follow up.', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO auto_response_type (name, comments, valid_id, create_by, create_time, change_by, change_time) VALUES ('auto reply/new ticket', 'auto reply after a follow up. Because the ticket is closed.', 1, 1, current_timestamp, 1, current_timestamp); INSERT INTO auto_response_type (name, comments, valid_id, create_by, create_time, change_by, change_time) VALUES ('auto remove', 'auto remove after a remove e-mail.', 1, 1, current_timestamp, 1, current_timestamp); -- auto_response INSERT INTO auto_response (type_id, system_address_id, name, text0, text1, charset, comments, valid_id, create_time, create_by, change_time, change_by) VALUES (1, 1, 'default reply (after new ticket)', 'This is a demo text which is send to every inquery. It could contain something like: Thanks for your e-mail. A new ticket has been created. You wrote: <OTRS_CUSTOMER_EMAIL[6]> Your e-mail will be answered by a human asap Have fun with OTRS! :-) Your OTRS Team ', 'RE: <OTRS_CUSTOMER_SUBJECT[20]>', 'iso-8859-1', 'default', 1, current_timestamp, 1, current_timestamp, 1); INSERT INTO auto_response (type_id, system_address_id, name, text0, text1, charset, comments, valid_id, create_time, create_by, change_time, change_by) VALUES (2, 1, 'default close (after rejected a closed ticket)', 'Your previous ticket has been closed. Your follow up has been rejected.', 'Thank you for your email (email rejected).', 'iso-8859-1', 'default', 1, current_timestamp, 1, current_timestamp, 1); INSERT INTO auto_response (type_id, system_address_id, name, text0, text1, charset, comments, valid_id, create_time, create_by, change_time, change_by) VALUES (3, 1, 'default follow up (after a ticket follow up)', 'Thanks for your follow up e-mail You wrote: <OTRS_CUSTOMER_EMAIL[6]> Your e-mail will be answered by a human asap. Have fun with OTRS! Your OTRS Team ', 'RE: <OTRS_CUSTOMER_SUBJECT[20]>', 'iso-8859-1', 'default', 1, current_timestamp, 1, current_timestamp, 1); INSERT INTO auto_response (type_id, system_address_id, name, text0, text1, charset, comments, valid_id, create_time, create_by, change_time, change_by) VALUES (4, 1, 'default close/new ticket (after closed follow up with new ticket creation)', 'Your previous ticket has been closed. A new ticket has been created for you.', 'Thank you for your email (ticket is closed/new ticket created).', 'iso-8859-1', 'default', 1, current_timestamp, 1, current_timestamp, 1); INSERT INTO auto_response (type_id, system_address_id, name, text0, text1, charset, comments, valid_id, create_time, create_by, change_time, change_by) VALUES (5, 1, 'default remove (after a ticket got removed)', 'Your ticket has been removed.', 'Thank you for your email (ticket removed).', 'iso-8859-1', 'default', 1, current_timestamp, 1, current_timestamp, 1); -- -- -- welcome ticket -- 2002-02-03 added by martin+code at otrs.org -- -- INSERT INTO article (ticket_id, article_type_id, article_sender_type_id, a_from, a_to, a_subject, a_message_id, a_body, incoming_time, content_path, valid_id, create_time, create_by, change_time, change_by) VALUES (1,1,3, 'OTRS Feedback <[EMAIL PROTECTED]>', 'Your OTRS System <[EMAIL PROTECTED]>', 'Welcome to OTRS!', '<[EMAIL PROTECTED]>', 'Welcome to OTRS! thank you for installing OTRS. You will find updates and patches at http://otrs.org/. Online documentation is available at http://doc.otrs.org/. You can also take advantage of our mailing lists http://lists.otrs.org/. Your OTRS Team Manage your communication!', 1012757943, '2002/02/3', 1, current_timestamp,1,current_timestamp,1); INSERT INTO ticket (tn, queue_id, ticket_lock_id, ticket_answered, user_id, responsible_user_id, group_id, ticket_priority_id, ticket_state_id, valid_id, create_time_unix, escalation_start_time, create_time, create_by, change_time, change_by) VALUES ('1010001', 2, 1, 0, 1, 1, 1, 3, 1, 1, 1012757943, 0, current_timestamp, 1, current_timestamp, 1); INSERT INTO ticket_history (name, history_type_id, ticket_id, article_id, priority_id, owner_id, state_id, queue_id, valid_id, create_time, create_by, change_time, change_by) VALUES ('New Ticket [1010001] created.',1,1,1,3,1,1,1,1, current_timestamp,1,current_timestamp,1); -- -- insert agent notifications -- INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by) VALUES ('Agent::NewTicket', 'iso-8859-1', 'en', 'New ticket notification! (<OTRS_CUSTOMER_SUBJECT[18]>)', 'Hi <OTRS_USERFIRSTNAME>, there is a new ticket in "<OTRS_TICKET_QUEUE>"! <OTRS_CUSTOMER_FROM> wrote: <snip> <OTRS_CUSTOMER_EMAIL[16]> <snip> <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>ind ex.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID> Your OTRS Notification Master', current_timestamp, 1, current_timestamp, 1); INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by) VALUES ('Agent::FollowUp', 'iso-8859-1', 'en', 'You got follow up! (<OTRS_CUSTOMER_SUBJECT[18]>)', 'Hi <OTRS_OWNER_USERFIRSTNAME>, you got a follow up! <OTRS_CUSTOMER_FROM> wrote: <snip> <OTRS_CUSTOMER_EMAIL[16]> <snip> <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>ind ex.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID> Your OTRS Notification Master', current_timestamp, 1, current_timestamp, 1); INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by) VALUES ('Agent::LockTimeout', 'iso-8859-1', 'en', 'Lock Timeout! (<OTRS_CUSTOMER_SUBJECT[18]>)', 'Hi <OTRS_OWNER_USERFIRSTNAME>, unlocked (lock timeout) your locked ticket [<OTRS_TICKET_TicketNumber>]. <OTRS_CUSTOMER_FROM> wrote: <snip> <OTRS_CUSTOMER_EMAIL[16]> <snip> <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>ind ex.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID> Your OTRS Notification Master', current_timestamp, 1, current_timestamp, 1); INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by) VALUES ('Agent::OwnerUpdate', 'iso-8859-1', 'en', 'Ticket owner assigned to you! (<OTRS_CUSTOMER_SUBJECT[18]>)', 'Hi <OTRS_OWNER_USERFIRSTNAME>, a ticket [<OTRS_TICKET_TicketNumber>] is assigned to you by "<OTRS_CURRENT_USERFIRSTNAME> <OTRS_CURRENT_USERLASTNAME>". Comment: <OTRS_COMMENT> <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>ind ex.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID> Your OTRS Notification Master', current_timestamp, 1, current_timestamp, 1); INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by) VALUES ('Agent::ResponsibleUpdate', 'iso-8859-1', 'en', 'Ticket responsible assigned to you! (<OTRS_CUSTOMER_SUBJECT[18]>)', 'Hi <OTRS_RESPONSIBLE_USERFIRSTNAME>, a ticket [<OTRS_TICKET_TicketNumber>] is assigned to you by "<OTRS_CURRENT_USERFIRSTNAME> <OTRS_CURRENT_USERLASTNAME>". Comment: <OTRS_COMMENT> <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>ind ex.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID> Your OTRS Notification Master', current_timestamp, 1, current_timestamp, 1); INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by) VALUES ('Agent::AddNote', 'iso-8859-1', 'en', 'New note! (<OTRS_CUSTOMER_SUBJECT[18]>)', 'Hi <OTRS_OWNER_USERFIRSTNAME>, "<OTRS_CURRENT_USERFIRSTNAME> <OTRS_CURRENT_USERLASTNAME>" added a new note to ticket [<OTRS_TICKET_TicketNumber>]. Note: <OTRS_CUSTOMER_BODY> <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>ind ex.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID> Your OTRS Notification Master', current_timestamp, 1, current_timestamp, 1); INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by) VALUES ('Agent::Move', 'iso-8859-1', 'en', 'Moved ticket in "<OTRS_CUSTOMER_QUEUE>" queue! (<OTRS_CUSTOMER_SUBJECT[18]>)', 'Hi, "<OTRS_CURRENT_USERFIRSTNAME> <OTRS_CURRENT_USERLASTNAME>" moved a ticket [<OTRS_TICKET_TicketNumber>] into "<OTRS_CUSTOMER_QUEUE>". <snip> <OTRS_CUSTOMER_EMAIL[16]> <snip> <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>ind ex.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID> Your OTRS Notification Master', current_timestamp, 1, current_timestamp, 1); INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by) VALUES ('Agent::PendingReminder', 'iso-8859-1', 'en', 'Ticket Reminder! (<OTRS_CUSTOMER_SUBJECT[18]>)', 'Hi <OTRS_OWNER_USERFIRSTNAME>, the ticket "<OTRS_TICKET_TicketNumber>" has reached the reminder time! <OTRS_CUSTOMER_FROM> wrote: <snip> <OTRS_CUSTOMER_EMAIL[16]> <snip> Please have a look at: <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>ind ex.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID> Your OTRS Notification Master', current_timestamp, 1, current_timestamp, 1); INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by) VALUES ('Agent::Escalation', 'iso-8859-1', 'en', 'Ticket Escalation!', 'Hi <OTRS_USERFIRSTNAME>, the ticket "<OTRS_TICKET_TicketNumber>" is escaleted! <OTRS_CUSTOMER_FROM> wrote: <snip> <OTRS_CUSTOMER_EMAIL[16]> <snip> Please have a look at: <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>ind ex.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID> Your OTRS Notification Master', current_timestamp, 1, current_timestamp, 1); INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by) VALUES ('Agent::NewTicket', 'iso-8859-1', 'de', 'Neues Ticket! (<OTRS_CUSTOMER_SUBJECT[18]>)', 'Hi <OTRS_USERFIRSTNAME>, es ist ein neues Ticket in "<OTRS_TICKET_QUEUE>"! <OTRS_CUSTOMER_FROM> schrieb: <snip> <OTRS_CUSTOMER_EMAIL[16]> <snip> <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>ind ex.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID> Ihr OTRS Benachrichtigungs-Master', current_timestamp, 1, current_timestamp, 1); INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by) VALUES ('Agent::FollowUp', 'iso-8859-1', 'de', 'Nachfrage! (<OTRS_CUSTOMER_SUBJECT[18]>)', 'Hi <OTRS_OWNER_USERFIRSTNAME>, Sie haben eine Nachfrage bekommen! <OTRS_CUSTOMER_FROM> schrieb: <snip> <OTRS_CUSTOMER_EMAIL[16]> <snip> <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>ind ex.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID> Ihr OTRS Benachrichtigungs-Master', current_timestamp, 1, current_timestamp, 1); INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by) VALUES ('Agent::LockTimeout', 'iso-8859-1', 'de', 'Lock Timeout! (<OTRS_CUSTOMER_SUBJECT[18]>)', 'Hi <OTRS_OWNER_USERFIRSTNAME>, Aufhebung der Sperre auf Dein gesperrtes Ticket [<OTRS_TICKET_TicketNumber>]. <OTRS_CUSTOMER_FROM> schrieb: <snip> <OTRS_CUSTOMER_EMAIL[16]> <snip> <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>ind ex.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID> Ihr OTRS Benachrichtigungs-Master', current_timestamp, 1, current_timestamp, 1); INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by) VALUES ('Agent::OwnerUpdate', 'iso-8859-1', 'de', 'Ticket Besitz uebertragen an Sie! (<OTRS_CUSTOMER_SUBJECT[18]>)', 'Hi <OTRS_OWNER_USERFIRSTNAME>, der Besitz des Tickets [<OTRS_TICKET_TicketNumber>] wurde an Sie von "<OTRS_CURRENT_USERFIRSTNAME> <OTRS_CURRENT_USERLASTNAME>" uebertragen. Kommentar: <OTRS_COMMENT> <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>ind ex.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID> Ihr OTRS Benachrichtigungs-Master', current_timestamp, 1, current_timestamp, 1); INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by) VALUES ('Agent::ResponsibleUpdate', 'iso-8859-1', 'de', 'Ticket Verantwortung uebertragen an Sie! (<OTRS_CUSTOMER_SUBJECT[18]>)', 'Hi <OTRS_RESPONSIBLE_USERFIRSTNAME>, die Verantwortung des Tickets [<OTRS_TICKET_TicketNumber>] wurde an Sie von "<OTRS_CURRENT_USERFIRSTNAME> <OTRS_CURRENT_USERLASTNAME>" uebertragen. Kommentar: <OTRS_COMMENT> <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>ind ex.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID> Ihr OTRS Benachrichtigungs-Master', current_timestamp, 1, current_timestamp, 1); INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by) VALUES ('Agent::AddNote', 'iso-8859-1', 'de', 'Neue Notiz! (<OTRS_CUSTOMER_SUBJECT[18]>)', 'Hi <OTRS_OWNER_USERFIRSTNAME>, "<OTRS_CURRENT_USERFIRSTNAME> <OTRS_CURRENT_USERLASTNAME>" fuegte eine Notiz an Ticket [<OTRS_TICKET_TicketNumber>]. Notiz: <OTRS_CUSTOMER_BODY> <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>ind ex.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID> Ihr OTRS Benachrichtigungs-Master', current_timestamp, 1, current_timestamp, 1); INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by) VALUES ('Agent::Move', 'iso-8859-1', 'de', 'Ticket verschoben in "<OTRS_CUSTOMER_QUEUE>" Queue! (<OTRS_CUSTOMER_SUBJECT[18]>)', 'Hi <OTRS_USERFIRSTNAME>, "<OTRS_CURRENT_USERFIRSTNAME> <OTRS_CURRENT_USERLASTNAME>" verschob Ticket [<OTRS_TICKET_TicketNumber>] nach "<OTRS_CUSTOMER_QUEUE>". <snip> <OTRS_CUSTOMER_EMAIL[16]> <snip> <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>ind ex.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID> Ihr OTRS Benachrichtigungs-Master', current_timestamp, 1, current_timestamp, 1); INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by) VALUES ('Agent::PendingReminder', 'iso-8859-1', 'de', 'Ticket Erinnerung! (<OTRS_CUSTOMER_SUBJECT[18]>)', 'Hi <OTRS_OWNER_USERFIRSTNAME>, das Ticket "<OTRS_TICKET_TicketNumber>" hat die Erinnerungszeit erreicht! <OTRS_CUSTOMER_FROM> schrieb: <snip> <OTRS_CUSTOMER_EMAIL[16]> <snip> Bitte um weitere Bearbeitung: <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>ind ex.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID> Ihr OTRS Benachrichtigungs-Master', current_timestamp, 1, current_timestamp, 1); INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by) VALUES ('Agent::Escalation', 'iso-8859-1', 'de', 'Ticket Eskalation!', 'Hi <OTRS_USERFIRSTNAME>, das Ticket "<OTRS_TICKET_TicketNumber>" ist eskaliert! <OTRS_CUSTOMER_FROM> schrieb: <snip> <OTRS_CUSTOMER_EMAIL[16]> <snip> Bitte um Bearbeitung: <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>ind ex.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_TicketID> Ihr OTRS Benachrichtigungs-Master', current_timestamp, 1, current_timestamp, 1); -- -- customer notifications (en) -- INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by) VALUES ('Customer::QueueUpdate', 'iso-8859-1', 'en', 'New Queue "<OTRS_TICKET_Queue>"!', '*** THIS IS JUST A NOTE *** The queue of your ticket "<OTRS_TICKET_TicketNumber>" has been changed by "<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname>" to "<OTRS_TICKET_Queue>". <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>cus tomer.pl?Action=CustomerZoom&TicketID=<OTRS_TICKET_TicketID> Your OTRS Notification Master *** THIS IS JUST A NOTE ***', current_timestamp, 1, current_timestamp, 1); INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by) VALUES ('Customer::OwnerUpdate', 'iso-8859-1', 'en', 'New Owner "<OTRS_OWNER_UserFirstname>"!', '*** THIS IS JUST A NOTE *** The owner of your ticket "<OTRS_TICKET_TicketNumber>" has been changed to "<OTRS_OWNER_UserFirstname> <OTRS_OWNER_UserLastname>. <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>cus tomer.pl?Action=CustomerZoom&TicketID=<OTRS_TICKET_TicketID> Your OTRS Notification Master *** THIS IS JUST A NOTE ***', current_timestamp, 1, current_timestamp, 1); INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by) VALUES ('Customer::StateUpdate', 'iso-8859-1', 'en', 'New State "<OTRS_TICKET_State>"!', '*** THIS IS JUST A NOTE *** The state of your ticket "<OTRS_TICKET_TicketNumber>" has been changed by "<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname>" to "<OTRS_TICKET_State>". <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>cus tomer.pl?Action=CustomerZoom&TicketID=<OTRS_TICKET_TicketID> Your OTRS Notification Master *** THIS IS JUST A NOTE ***', current_timestamp, 1, current_timestamp, 1); -- -- customer notifications (de) -- INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by) VALUES ('Customer::QueueUpdate', 'iso-8859-1', 'de', 'Neue Queue "<OTRS_TICKET_Queue>"!', '*** NUR EINE INFO *** Die Queue Ihres Tickets "<OTRS_TICKET_TicketNumber>" hat "<OTRS_CUSTOMER_UserFirstname> <OTRS_CUSTOMER_UserLastname>" auf "<OTRS_TICKET_Queue>" geaendert. <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>cus tomer.pl?Action=CustomerZoom&TicketID=<OTRS_TICKET_TicketID> Ihr OTRS Benachrichtigungs-Master *** NUR EINE INFO ***', current_timestamp, 1, current_timestamp, 1); INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by) VALUES ('Customer::OwnerUpdate', 'iso-8859-1', 'de', 'Neuer Besitzer "<OTRS_OWNER_UserFirstname>"!', '*** NUR EINE INFO *** Der Besitzer des Tickets "<OTRS_TICKET_TicketNumber>" hat sich auf "<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname> geaendert. <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>cus tomer.pl?Action=CustomerZoom&TicketID=<OTRS_TICKET_TicketID> Ihr OTRS Benachrichtigungs-Master *** NUR EINE INFO ** ', current_timestamp, 1, current_timestamp, 1); INSERT INTO notifications (notification_type, notification_charset, notification_language, subject, text, create_time, create_by, change_time, change_by) VALUES ('Customer::StateUpdate', 'iso-8859-1', 'de', 'Neuer Status "<OTRS_TICKET_State>"!', '*** NUR EINE INFO *** Der Status des Tickets "<OTRS_TICKET_TicketNumber>" hat sich durch "<OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname>" auf "<OTRS_TICKET_State>" veraendert. <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>cus tomer.pl?Action=CustomerZoom&TicketID=<OTRS_TICKET_TicketID> Ihr OTRS Benachrichtigungs-Master *** NUR EINE INFO ***', current_timestamp, 1, current_timestamp, 1); - END OF initial_insert.sql ------------------------------------------------------------------------ -------------- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
