there are the projects of otrs that integration more functionalities, example there is the OpenTT project based on otrs + phpmyfaq and reporting tool with cewolf.
bye PG > Hi, > I am looking for an open source ticket request system with an integrated > knowledge base and google magically suggested otrs.org. It seems to be a > nice > software. Thus, accept a big thank you for the developers. > > However, I am still not sure whether it satisfies my needs; hence the > question. > > To begin with, I noticed some (may be) typos on this page: > http://doc.otrs.org/2.1/en/html/x682.html > > <quote> > To explain it more practically, remember Max's company describe in the > section > about a example of a ticket system ... > > with filter rules or if tow different mail addresses are used Sandra only > ... > </quote> > > > > Shouldn't this read "description" instead of describe and "an example" > instead > of a example and "two" instead of tow with a comma before Sandra? > > Please, notice I am not a native speaker and I haven't read all my grammar > books yet ;) > > Now, I am still not sure whether otrs satisfies my needs; hence the > question: > I want to sort tickets into categories (I guess this is what you call > queues) > and when I answer a ticket, I have a checkbox that is labeled something > like > public or published which would allow me to publish the answer to the > public > in a public knowledge base. My first impression is that the articles of > the > knowledge base is not integrated with the answers of the tickets. Can you > please clarify? > > -- > Munzir Taha > Telecommunications and Electronics Engineer > Maintainer of Fedora Arabic Translation Project > https://listman.redhat.com/mailman/listinfo/fedora-trans-ar > Maintainer of the OpenBugs project page at > http://www.arabic-fedora.org/munzir/OpenBugs.html > Master CIW Designer, ICDL, MOUS, Linux+, LPI 101 > Riyadh, SA > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ > > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
