Hi Roger, Roger F. Ham schrieb: > Hi list! > > i need know if can remove the option for the customer no can reply > a ticket is it status: closed, > attach 2 pictures about it > > Thanks friends
The closed tickets belongs to a certain queue. On this queue, you have to set "Follow Up Option = reject" This should work. > */Roger F. Ham/* > > e-mail: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> Bye, Alex _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
