Hi, it's difficult helping you without testing your scenario...
Rebekah Hayes schrieb: > I’ve altered the customer_user table to reflect our customer base. I > added hotel, city, state, etc. I also changed the map in Config.pm to > use these fields to search and reference customers. > > > > # customer uniq id > > CustomerKey => 'login', You customer-unique-id is "login". Is this field unique within your customer_table and always set? > > # customer # > > CustomerID => 'customer_id', > > CustomerValid => 'valid_id', > > CustomerUserListFields => ['customer_id', 'hotel', 'city'], > > CustomerUserSearchFields => ['customer_id', 'hotel', 'city'], > > CustomerUserSearchPrefix => '', > > CustomerUserSearchSuffix => '*', > > CustomerUserSearchListLimit => 250, > > CustomerUserPostMasterSearchFields => ['email'], > > CustomerUserNameFields => ['hotel'], > > CustomerUserEmailUniqCheck => 1, > > Map => [ > > # note: Login, Email and CustomerID needed! > > # var, frontend, storage, shown (1=always,2=lite), required, > storage-type, http-link, readonly > > [ 'UserHotel', 'Hotel', 'hotel', 1, 1, 'var', '', 0 ], > > [ 'UserCustomerID', 'Building Code', 'customer_id', 1, 1, > 'var', '', 0 ], > > [ 'UserCity', 'City', 'city', 1, 1, 'var', '', 0 ], > > [ 'UserState', 'State', 'state', 1, 1, 'var', '', 0 ], > > [ 'UserCountry', 'Country', 'country', 1, 1, 'var', '', 0 ], > > [ 'UserPostalCode', 'Postal Code', 'postalcode', 1, 1, > 'var', '', 0 ], > > [ 'UserPhone', 'Phone Number', 'phone', 1, 1, 'var', '', 0 ], > > [ 'UserLogin', 'Username', 'login', 1, 1, > 'var', '', 0 ], > > [ 'UserPassword', 'Password', 'pw', 0, 0, > 'var', '', 0 ], > > [ 'UserEmail', 'Email', 'email', 0, 1, > 'var', '', 0 ], > > [ 'ValidID', 'Valid', 'valid_id', 0, 1, > 'int', '', 0 ], > > > > This has led to an error on the creation of a new Phone-ticket. When I > type a customer_id or hotel in the From field and click Search Customer > it displays the customer_id hotel city correctly but after that field is > the following: > > > > invalid TBC (Invalid syntax)! invalid Test (Invalid syntax)! invalid > Hotel (Invalid syntax)! invalid and (Invalid syntax)! invalid Suites > (Invalid syntax)! invalid Test (Invalid syntax)! invalid City (Invalid > syntax)! > > > > Can someone point me in the direction of why this would cause an error > and where this page is generated. I suggest you to reuse the original configuration and DB-setting and then modify this to suit your needs step-by-step. > > > > Thanks > > > > Rebekah Hayes Bye, Alex _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
