Hi,
Im using pre-canned responses (using the response part of the admin section of OTRS), but it would be good to know how to modify all three in case I use the other two in the future. Thanks! Tabitha _____ Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Salvador Manzo Gesendet: Donnerstag, 1. März 2007 19:49 An: User questions and discussions about OTRS.org Betreff: Re: [otrs] top posting Tabitha, Are you using pre-canned responses, auto-responses or notifications? Those are the three possible areas where you would need to modify the response template, I believe. On 3/1/07 06:13, "Tabitha Stang" <[EMAIL PROTECTED]> wrote: Hi, My company is evaluating OTRS for use. Unfortunately Ive run into a major problem. When I answer a test mail, the format is so: ================================= [salutation I created] [body of the customer mail] [OTRS response that I chose] [OTRS predefined signature I created] ================================= We need the format order to be top-posted as below: ================================= [salutation I created] [OTRS response that I chose] [OTRS predefined signature I created] [body of the customer mail] ================================= How do we change this? Thanks! Tabitha Stang cleverbridge AG _____ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ -- Salvador Manzo [ 620 W. 35th St Los Angeles, CA 90089 e. [EMAIL PROTECTED] ] Auxiliary Services IT, Datacenter University of Southern California 818-612-5112 "The secret of happiness is freedom, and the secret of freedom is courage". Pericles' Funeral Oration (431 BC)
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