Hello Luca, Have you checked the attachments in the file system under /OTRS_HOME/var/article/<year>/<month>/<day>/<articlenumber> ?
We have seen this some problems with strange names of the attachments, like Ü Regards Thomas -----Ursprüngliche Nachricht----- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Luca Martella Gesendet: Montag, 5. März 2007 16:32 An: User questions and discussions a Betreff: Re: RE: [otrs] Truncated upload 05-03-2007 Thanks Andy for your answer! I've checked the config file and the max_allowed_packet is set to 16Mbytes... Unfortunately we had this problem even with attachments of 1 Mbyte :( Luca Martella Unilab S.r.l. Development Team [EMAIL PROTECTED] ======= At 05-03-2007, 15.30.37 you wrote: ======= >What is your max_allowed packet in your DB daemon? Even though you use >the file system to store files, they still first go through the >web_upload_cache table before placed on the local file system. > > >If you are using MySQL its in the my.cnf file and a normal value is >something between 8-16mb. > >HTH, > >Andy Lubel > >-----Original Message----- >From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of >Luca Martella >Sent: Monday, March 05, 2007 6:17 AM >To: otrs >Subject: [otrs] Truncated upload > >05-03-2007 > >Hello all! I'm Luca from Italy. We have OTRS correctly configured on a >windows platform and we have a problem: all the files attached to a >ticket are truncated! Sometimes it truncated only 16 bytes, other times >even 20-30 kbytes. We use the file system to store the files. > >Does anyone have suggestions for this issue? > >Thanks in advance > >Luca Martella > Unilab S.r.l. Development Team > [EMAIL PROTECTED] > > > >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support orr consulting for your OTRS system? >=> http://www.otrs.com/ >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support orr consulting for your OTRS system? >=> http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
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