Hello list, I would like to set up the following scenario on a per-queue basis - has this functionality been implemented yet? Scenario: Any time an agent sends an answer from queue FOO, automatically add FOO-staff at mydomain.net to the BCC field by default. Please let me know if anyone has this working - we're currently using OTRS v2.1.5 on CentOS. Regards, David -- David Quick [EMAIL PROTECTED] Chief Network Architect / IT Manager Lambda Research Corporation 25 Porter Road Littleton, MA 01460
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