I _think_ it's an alphabetical list. Similar thing happens with the queue drop down if you allow customers to assign a queue. For that, we changed the default queue entry to (Dispatch), not sure how easy this is to do with regards to State.
On 3/14/07 13:39, "John Blumel" <[EMAIL PROTECTED]> wrote: > So, the default state on tickets after an agent replies to a customer > inquiry, seems to be "closed succesful" I'm not sure if this is the > default default, or if we have inadvertently changed it, but how can > we change it to default to "open" > > > John Blumel > ----- Salvador Manzo [ 620 W. 35th St Los Angeles, CA 90089 e. [EMAIL PROTECTED] ] Auxiliary Services IT, Datacenter University of Southern California 818-612-5112 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
