Just read the mysql documentation on user management and that should be all you need. I wouldn't use the otrs account, rather create a select only user for querying the database as it sounds like you don't have all that much experience in this realm - it will keep you from doing anything rash to the database other than causing performance issues stemming from bad queries.
http://www.google.com/search?q=mysql+user+management HTH, Andy Lubel On 3/13/07 9:33 PM, "Salvador Manzo" <[EMAIL PROTECTED]> wrote: > You provided them on install, I think. The defaults are included in the > basic documentation as I recall (it's the ROOT account listed in the docs.) > > > On 3/13/07 18:03, "Getchell, Adam" <[EMAIL PROTECTED]> wrote: > >> Hello, >> >> I'm looking to directly connect to the OTRS database (with Aquadata >> Studio), so I can run some reports not in the system. >> >> Before I do that, I have to allow my host to connect to MySQL. >> >> Before I do that, I have to be able to login to the OTRS database (with >> MySQL Administrator) to set the permissions. >> >> So -- where do I find the username/password info? >> >> I've been looking at the OTRS 2.0 Administrator manual, but I haven't >> found where this is documented. >> >> Thanks, >> >> *************** >> * Adam Getchell, M.S. >> * Director of Information Technology >> * College of Agricultural & Environmental Sciences >> * [EMAIL PROTECTED] (530)752-8008 >> *************** >> "Invincibility is in oneself, vulnerability in the opponent." -- Sun Tzu > > > ----- > Salvador Manzo [ 620 W. 35th St Los Angeles, CA 90089 e. > [EMAIL PROTECTED] ] > Auxiliary Services IT, Datacenter > University of Southern California > 818-612-5112 > Discourage self-help, and loyal subjects become the slaves of ruffians. > Over-stimulate self-assertion, and for the arbitrament of the Courts you > substitute the decision of the sword or the revolver. - The Law of the > Constitution, by A.V. Dicey (MacMillan, London 1885). > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ -- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
