I suppose that you could add some canned responses as FAQ articles. The FAQ modulr is accessible from 'Create Email Ticket'. Dave
_____ From: Tabitha Stang [mailto:[EMAIL PROTECTED] Sent: 15 March 2007 15:06 To: 'User questions and discussions about OTRS.org' Subject: [otrs] creating new e-mail tickets Hi, When creating a new ticket using the "e-mail ticket" button, unfortunately we don't have access to the pre-canned responses that we've saved in the OTRS admin section. These responses are only accessible from e-mail tickets that are already assigned to a queue. How can we make it possible to access the responses from the "EmailNew" view? I looked through the Sysconfig but didn't see anything like this there. This is really critical for us. Thanks! Tabitha ----------------------------------------------- Visit us at NISC 8 : 16th to 18th May 2007 : www.nisc.org.uk Any opinions expressed in this message are those of the individual and not necessarily the company. This message and any files transmitted with it are confidential and solely for the use of the intended recipient. If you are not the intended recipient or the person responsible for delivering to the intended recipient, be advised that you have received this message in error and that any use is strictly prohibited. Sapphire Technologies Ltd Registered office is Globe House, Station Street, Stockton-on-Tees, Cleveland TS20 2AB Registered in England No. 3183935. VAT Reg. No. 664 8748 81 http://www.sapphire.net
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