Hello
I'm new one to OTRS
and I try to SET best configuration for me .
I use OTRS2 2.0.4p01-17 on debian.
I want to set Ticket::NumberGenerator: to AutoIncrement.
Now for Ticket::NumberGenerator I have DateChecksum under WEB SysConfig. When
I change to AutoIncrement there is problem with fetching new emails and I have
such notice in system log when system try to fetch email through PostMasterPOP3:
"Can't create PID PostMasterPOP3, because it's already running
(xxxxxxxxxxxxxx/9287)! "
When I run PostMasterPOP3.pl with force otpion under console there I have error
in AutoIncrement.pl script:
"Quantifier follows nothing in regex; marked by <-- HERE in m/+ <-- HERE
.{0,2}(10\d{5,10})/ at
/usr/share/otrs/Kernel/System/Ticket/Number/AutoIncrement.pm line 110,
<PRODUCT> line 4."
Is this BUG or what?
What is the problem, how to change Ticket::NumberGenerator ?
Which tables (mysql) may I truncate to clear data such as fetched emails
(attachements), ticket history, notes etc. ?
I mean truncate tables which collects data ivolved with fetched emails, I mean
which tables truncate to reset OTRS (not to delete users,queues
states,Salutations, notifications and other similar)? Reinstall of hole
database is nedded I mean is this safe to truncate single tables?
What for are options when sending answer or new email ticket from OTRS:
Time units (work units)
Pending Date (for pending* states)
?
Thx in advance
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