Who can help me with this? Is normal that agents can add clients? I would like that agents could not add clients, they shouldn't have permissions to create new clients.
Regards, Vince 2007/3/29, Vicente Barbera <[EMAIL PROTECTED]>:
Hi All, Before go to production with otrs we are testing it and some doubts are appearing. I don't want my agents are able to add clients, why they see the clients link icon on the menu bar? The only way i found to is removing "rw" permission, but i need this permission for the agents to see the queue. Maybe i am not understanding well the essence of otrs, but i am trying, testing. I hope you can help me again. Regards, Vince.
-- Vicente Barberá Colino [EMAIL PROTECTED] _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
