Hi Guys,
Sorry to be pretty much spamming everyone with questions, but these
are the last two for a while, I promise!!
The first problem is with the autoresponders. This is the script that
runs to receive e-mail:
fetchmail -f /opt/otrs/.fetchmailrc -B 1
cat /var/spool/mail/otrs | ./PostMaster.pl
rm /var/spool/mail/otrs
The Fetchmail command is limited to one because if I received all the
blanks, when PostMaster.pl grabs them, only one e-amil makes it into
OTRS. This is obviously not a good thing. For the time being I can
handle that, but as we get busier, I may need to look into a way to
repair this problem.
Once PostMaster.pl has added them to OTRS, I would expect that the
auto-reply set to the queue for that e-mail address to be sent. It
doesn't seem to be sending at all. Is this because OTRS is not
receiving from a POP3 account? Can this be changed or am I going to
be unable to do this? I'm sure someone must have solved this before,
so I thought I'd ask.
The second question is that when I try and add teh following lines to
Kernel/Config.pl, it stops loading the reply page (I get a 500 error).
If I remove the lines, it works fine again. The reason I want to
change it is I want to use the MS style replace, rather than the Unix
style reply.
# ms_style
$Self->{ResponseFormat} = '$Data{"Salutation"}
$Data{"StdResponse"}
$Data{"Signature"}
$Data{"OrigFrom"} $Text{"wrote"}:
$Data{"Body"}
';
I have put the code in exactly as it appears in the docs but it always
gives me the same problem. Should I be doing someone else as well?
Thanks in Advance
~Chris
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