Christian Schoepplein wrote:
2. How can we enable e-mail notification of escalation without
modifying the source code in a way which will be overwritten during
an upgrade?
RTFM :):
http://doc.otrs.org/2.1/en/html/x1409.html#genericagent-job-for-escalated-tickets
Hm. Let's see, that page clearly describes how to EDIT THE CODE IN A
WAY WHICH WILL BE OVERWRITTEN DURING THE NEXT UPGRADE.
Want to read my question and try again?
--
Jo Rhett
senior geek
Silicon Valley Colocation
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