Hi ! To allow to write notes into all queues, some agents group have RW rights for these groups.
Same group creates new tickets in 2 input queues. In "New Phone" form in field "for" thay can see all 10 queues. It' s possible to limit list of groups to reduce input errors ? How this can be done ? _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
