Matas Labasauskas schrieb:
Hello,
nobody can help me with this question?
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Here is your solution.
in line 86 of the file
/$OTRSHOME/Kernel/Output/HTML/Standard/CustomerTicket.dtl
find
<input type="text" name="Subject" value="$QData{"Subject"}" size="70">
replace with
<input type="hidden" name="Subject" value="Customer Ticket" size="70">
"Customer Ticket" can be replaced with your own desired text
in line 132 of the file
/$OTRSHOME/Kernel/Output/HTML/Standard/CustomerZoom.dtl
find
<input type="text" name="Subject" value="$QData{"Subject"}" size="70">
replace with
<input type="hidden" name="Subject" value="Customer Update" size="70">
"Customer Update" can be replaced with your own desired text.
The subject must be defined, or you must remove the function
submit_compose()
I hope this helps,
Shawn
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Support or consulting for your OTRS system?
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