Hej,
> Does anyone have any good ACL examples beside the ones on the otrs.org
> website? I wrote some of my own, but I would like to see what other
> people have in mind. I will post some of my own later.
Don't know, whether it is a 'good' ACL, but here it is. I use it to enforce the
workflow: Only members of the 1st level support team are allowed to close
tickets. With this ACL display of the ticket close link in the GUI is
controlled. I have a group tied to the 1st level queue and members of 1st level
team are member there.
What I do not like is that you have to list all queues explicitly, which must
not allow ticket cloing.
$Self->{TicketAcl}->{'ticket-close-restriction'} = {
# match properties
Properties => {
# current ticket match properties
Ticket => {
# all Queues *except" 1st-level must not close tickets
Queue => ['<q1>', '<q2>'], # list your queues
}
},
# return possible options (white list)
Possible => {
# possible ticket options (white list)
# possible action options
Action => {
AgentTicketClose => 0,
},
},
};
Cheers
Tobias
--
Tobias Lütticke
Systems Architecture
inovex GmbH
Pforzheim (Head Office)
Karlsruher Strasse 71
D-75179 Pforzheim
Tel.: +49 (0)72 31 / 31 91 - 84
Fax: +49 (0)72 31 / 31 91 - 91
mailto:[EMAIL PROTECTED]
http://www.inovex.de
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