Hi List, I have a trouble: I did close a ticket but it was reopen automaticaly. I did see and the currently "From:" and "To:" fields have the queue email account ([EMAIL PROTECTED]), even when the ticket had "From: [EMAIL PROTECTED]" and "To: [EMAIL PROTECTED]". Currently, I did close the ticket and the system open again. I did try setting a filter postmaster like: Match Header 1: From ------------ Value: [EMAIL PROTECTED] Set Header 1: X-OTRS-Queue: ------ Value: Junk but even so, the system reopen the ticket. Any ideas to solve? Specs: FreeBSD OTRS 2.1.7 Apache 2 MySql 4 Carlos México
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