Hi Spencer, On Fri, Apr 20, 2007 at 07:24:00PM +0100, Spencer Eccleston wrote: >We have recently installed OTRS v2.1.4 on a Solaris 10 x86 System and are >expericencing a problem when attempting to access a new ticket throught the web >interface. When an email is received by OTRS it successfully generates and >sends the "new notification ticket" email to all agents but the ticket is not >viewable via the web interface to either the agent or customer. If you select >the link which is included within the new notification email then the web >interface simply displays a "No Permission!" message. The ticket does not show >up when you search for it either. This only happens for about 20% of the emails >OTRS receives. > >Any suggestions or guidance on why this happens and how to solve it would be >greatly appreciated.
Are the agents that want to access the ticket in the group that was
specified for the queue where the new ticket is located? OTRS does
permission handling by the groups where the agents are members of.
>Spencer.
-- Christian
((otrs)) :: OTRS GmbH :: Norsk-Data-Strasse 1 :: 61352 Bad Homburg
Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18
http://www.otrs.com/ :: Communication with success!
Geschäftsführer: André Mindermann, Martin Edenhofer
Handelsregister: HRB 9452 Bad Homburg
Steuernummer: 003/240/97521
signature.asc
Description: Digital signature
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
