It¹s all in the CONFIG.PM. The documentation goes into some detail about it, but (at least in my case against Active Directory), the default mappings all worked.
On 5/2/07 14:49, "[EMAIL PROTECTED]" <[EMAIL PROTECTED]> wrote: > > well thats not realy working! where exactly can i specifie which fields should > be checked against LDAP (like the Mappigns USERNAME --> checkfield...) > > Mit freundlichen Grüssen > Yves Menge > > -------------------------------------------------- > The Salvation Army Switzerland > IT-Team > -------------------------------------------------- > Yves Menge > (EDV - Support) > > Hauptquartier der Heilsarmee > Laupenstrasse 5, 3001 Bern > Tel: 031/388'05'17 > Mail: [EMAIL PROTECTED] > > Support (Mo-Fr 8:30-12h , 14-16h): > HelpDesk-Hotline: 031/388'05'00 > HelpDesk-Mail: [EMAIL PROTECTED] > > > Salvador Manzo <[EMAIL PROTECTED]> > Sent by: [EMAIL PROTECTED] 02.05.2007 23:47 > Please respond to > "User questions and discussions about OTRS.org" <[email protected]> > To > "User questions and discussions about OTRS.org" <[email protected]> > cc > Subject > Re: [otrs] Customer Password for LDAP Auth > > > > > If you¹re using an LDAP backend, the username and password the Customer or > Agent provide SHOULD be checked against your LDAP directory. OTRS should > forward the credentials to the LDAP server and, once your LDAP server accepts > them, pass you along. > > > On 5/2/07 14:38, "[EMAIL PROTECTED]" > <[EMAIL PROTECTED]> wrote: > > > i know but when a user tries to log in, how does otrs check the password cause > there is no password for this users! they enter the first and last name (cn) > and ther isn't any password to check but when they receive the error "password > or user name incorrect"! > > you know what i mean? > > > Mit freundlichen Grüssen > Yves Menge > > -------------------------------------------------- > The Salvation Army Switzerland > IT-Team > -------------------------------------------------- > Yves Menge > (EDV - Support) > > Hauptquartier der Heilsarmee > Laupenstrasse 5, 3001 Bern > Tel: 031/388'05'17 > Mail: [EMAIL PROTECTED] > > Support (Mo-Fr 8:30-12h , 14-16h): > HelpDesk-Hotline: 031/388'05'00 > HelpDesk-Mail: [EMAIL PROTECTED] > > > Salvador Manzo <[EMAIL PROTECTED]> > Sent by: [EMAIL PROTECTED] 02.05.2007 17:12 > Please respond to > "User questions and discussions about OTRS.org" <[email protected]> > To > "User questions and discussions about OTRS.org" <[email protected]> > cc > Subject > Re: [otrs] Customer Password for LDAP Auth > > > > > The username and password are for a ³service account² used to login and read > data from your LDAP back end. Any unprivileged account, whose password won¹t > be changed, will do. > > > On 5/2/07 06:18, "[EMAIL PROTECTED]" > <[EMAIL PROTECTED]> wrote: > > > When i try to access the Customer Interface it tells me "Login failed! Your > username or password was entered incorrectly." > > my config.pm section: > > # ---------------------------------------------------- # > # CustomerLogin: Lotus Notes Backendintegration per LDAP auf SASWI1 > # ---------------------------------------------------- # > > $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; > $Self->{'Customer::AuthModule::LDAP::Host'} = '10.90.1.72'; > $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'OU=SWI,O=SArmy'; > $Self->{'Customer::AuthModule::LDAP::UID'} = 'uid'; > $Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN'; > > > What will the password be and how will the password bie checked? > > Mit freundlichen Grüssen > Yves Menge > > -------------------------------------------------- > The Salvation Army Switzerland > IT-Team > -------------------------------------------------- > Yves Menge > (EDV - Support) > > Hauptquartier der Heilsarmee > Laupenstrasse 5, 3001 Bern > Tel: 031/388'05'17 > Mail: [EMAIL PROTECTED] > > Support (Mo-Fr 8:30-12h , 14-16h): > HelpDesk-Hotline: 031/388'05'00 > HelpDesk-Mail: [EMAIL PROTECTED] > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ <http://otrs.org/> > <http://otrs.org/> <http://otrs.org/> > Archive: http://lists.otrs.org/pipermail/otrs > <http://lists.otrs.org/pipermail/otrs> <http://lists.otrs.org/pipermail/otrs> > <http://lists.otrs.org/pipermail/otrs> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > <http://lists.otrs.org/cgi-bin/listinfo/otrs> > <http://lists.otrs.org/cgi-bin/listinfo/otrs> > <http://lists.otrs.org/cgi-bin/listinfo/otrs> > Support or consulting for your OTRS system? > => http://www.otrs.com/ <http://www.otrs.com/> <http://www.otrs.com/> > <http://www.otrs.com/> > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ <http://otrs.org/> > Archive: http://lists.otrs.org/pipermail/otrs > <http://lists.otrs.org/pipermail/otrs> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > <http://lists.otrs.org/cgi-bin/listinfo/otrs> > Support or consulting for your OTRS system? > => http://www.otrs.com/ <http://www.otrs.com/> > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ <http://otrs.org/> > Archive: http://lists.otrs.org/pipermail/otrs > <http://lists.otrs.org/pipermail/otrs> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > <http://lists.otrs.org/cgi-bin/listinfo/otrs> > Support or consulting for your OTRS system? > => http://www.otrs.com/ <http://www.otrs.com/> > > > > --- > Salvador Manzo [ 620 W. 35th St Los Angeles, CA 90089 e. [EMAIL > PROTECTED] > ] > Auxiliary Services IT, Datacenter > University of Southern California > 818-612-5112 > I would rather be exposed to the inconveniences attending too much liberty > than to those attending too small a degree of it. Thomas Jefferson to > Archibald Stuart, 1791_______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ ----- Salvador Manzo [ 620 W. 35th St Los Angeles, CA 90089 e. [EMAIL PROTECTED] ] Auxiliary Services IT, Datacenter University of Southern California 818-612-5112 The injury which may possibly be done by defeating a few good laws, will be amply compensated by the advantage of preventing a number of bad ones. -- Alexander Hamilton, Federalist No. 73 on the veto power
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