Hi All.
I need in using UTF-8 in queue names of ACL variables.
Also, I need to use any of configured queues (including subqueues) names in
ACL.
1. The problem resolved with this trick (may be otrs needs in
corresponding patch ???) :
$Self->{TicketAcl}->{'ACL-Limit-Input-Queues'} = {
...
Possible => {le
Ticket => {
...
Queue => ['Russian_UTF8_string']
...
}
}
...
}
...
Encode::_utf8_on (
$Self->{TicketAcl}->{'ACL-Limit-Input-Queues'}->{'Possible'}->{'Ticket'}->{'Queue'}[0]
);
without this additional strings in config, ACL does not work
2. Independent of using UTF8 symbols or not, ACL does not work if Queue
is subque, for example 'second_line::outgoing_calls'
How to fix it ? It is very important to use every Queue in ACL's
And may be reasonable to change using Queue name in ALC to Queue_ID,
Because
1. Numbers have not i18n problem
2. Changing queue name will not require to change ACL text.
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