Well, that's more straightforwarding, and can be a good reason not to set up
subqueues :)
OK, thank you for your help
Gabriele
----- Original Message -----
From: "Nils Breunese (Lemonbit)" <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS.org" <[email protected]>
Sent: Thursday, May 24, 2007 9:25 AM
Subject: Re: [otrs] Forcing customers to open ticket into their own subqueue
You can also click the CustomerID for a customer in a queue and see
all tickets for that customer that way. I was just trying to save you
some overhead in your setup. If you really feel you need subqueues
for all customers, by all means go ahead and set them up.
Nils Breunese.
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