Hi People, does anyone know if it is possible to show the ticket free
text section on the
AgentTicketPhone.dtl - I have added the following onto this but it does
not appear, am I doing something wrong?
<!-- dtl:block:TicketFreeText -->
<tr>
<td colspan="2"
class="contentkey">$Data{"TicketFreeKeyField"}:</td>
<td
class="contentvalue">$Data{"TicketFreeTextField"}</td>
</tr>
<!-- dtl:block:TicketFreeText -->
which as far as I can tell calls the free text fields. Is it unable to
do this because at the time there is no Ticket created?
Thanks
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