On 5/30/07 11:59 AM, "Nathan Campbell" <[EMAIL PROTECTED]> wrote:
> Not worried about the CRON thing anymore it is working. Still not getting > messages into the system, but I don¹t believe it is CRON. > Maybe this is closer to the problem it¹s so rare that I am required to deal > with OTRS anymore that I forget how to troubleshoot the thing > > I checked the log (duh!) and found that 5 days ago something caused > authentication to fail: > > [Fri May 25 15:29:25 2007][Error][Kernel::System::Email::SMTP::Send][76] SMTP > authentication failed! Enable debug for more info! > [Fri May 25 15:50:02 2007][Error][main::FetchMail][166] Auth for user > [EMAIL PROTECTED] failed! > Rinse repeat This doesn't seem like a POP3 auth problem, its that you have SMTP auth enabled. Check those settings in sysconfig. > > But, I kind of already had that idea before even looking at the log, so I > changed the passwords for the POP3 account so I am no longer seeing that > message and in fact a couple of messages did drop into the system after I made > that modification: Hmm ok, but remember SMTP and POP3 auth are different. On your exchange server do you have SMTP auth on? > > [Wed May 30 09:50:29 2007][Notice][main::FetchMail] Fetched 20 email(s) from > [EMAIL PROTECTED] > > But like I said there are over 200 messages in that mailbox why only fetch > 20 of them?? > Here are the most recent log entries I do not understand the PID message but > believe that to be a problem. OTRS by default only receives 20 at a time (per scheduled cron). This can be changed in sysconfig as well. If you have 100 messages running the script 5 times will pull 100 messages. > > > [Wed May 30 10:00:03 2007][Notice][Kernel::System::PID::PIDCreate] Can't > create PID PostMasterPOP3, because it's already running > (computername.domain.com/82712)! > [Wed May 30 10:00:03 2007][Error][C:/OTRS/otrs/bin/GenericAgent.pl][100] > Module 'Kernel::Config::GenericAgent' not found! > [Wed May 30 10:10:03 2007][Notice][Kernel::System::PID::PIDCreate] Can't > create PID PostMasterPOP3, because it's already running > (computername.domain.com/82712)! > [Wed May 30 10:20:03 2007][Notice][Kernel::System::PID::PIDCreate] Can't > create PID PostMasterPOP3, because it's already running > (computername.domain.com/82712)! > [Wed May 30 10:20:04 2007][Error][C:/OTRS/otrs/bin/GenericAgent.pl][100] > Module 'Kernel::Config::GenericAgent' not found! > [Wed May 30 10:26:17 2007][Notice][Kernel::System::PID::PIDCreate] Can't > create PID PostMasterPOP3, because it's already running > (computername.domain.com/82712)! > [Wed May 30 10:26:30 2007][Notice][Kernel::System::PID::PIDCreate] Can't > create PID PostMasterPOP3, because it's already running > (computername.domain.com/82712)! > [Wed May 30 10:26:36 2007][Notice][Kernel::System::PID::PIDCreate] Can't > create PID PostMasterPOP3, because it's already running > (computername.domain.com/82712)! > [Wed May 30 10:26:44 2007][Notice][Kernel::System::PID::PIDCreate] Can't > create PID PostMasterPOP3, because it's already running > (computername.domain.com/82712)! > [Wed May 30 10:26:51 2007][Notice][Kernel::System::PID::PIDCreate] Can't > create PID PostMasterPOP3, because it's already running > (computername.domain.com/82712)! > [Wed May 30 10:27:32 2007][Notice][Kernel::System::PID::PIDCreate] Can't > create PID PostMasterPOP3, because it's already running > (computername.domain.com/82712)! > [Wed May 30 10:30:02 2007][Notice][Kernel::System::PID::PIDCreate] Can't > create PID PostMasterPOP3, because it's already running > (computername.domain.com/82712)! > [Wed May 30 10:40:02 2007][Notice][Kernel::System::GenericAgent::JobRun] Run > GenericAgent Job 'Postmaster' from db. > [Wed May 30 10:40:03 2007][Notice][Kernel::System::PID::PIDCreate] Can't > create PID PostMasterPOP3, because it's already running > (computername.domain.com/82712)! > > I¹ll look around in the documentation as well thanks! > > Nathan Campbell > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > Jonathan Larsen > Sent: Wednesday, May 30, 2007 10:34 AM > To: User questions and discussions about OTRS.org > Subject: RE: [otrs] PostMaster POP3 Account problem > > Are you running otrs on linux, if so you will need to login as the OTRS user > and run /your/otrs/dir/bin/Cron.sh restart > Then do, crontab l > See if it lists the postmasterpop3.pl cron job. > You can also manually force the postmasterpop3.pl by running it from the BIN > dir located in otrs folder. > > > > Jonathan Larsen > Mountain West Heart Center > IT Dept > [EMAIL PROTECTED] > 801.270.4108 > > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nathan > Campbell > Sent: Wednesday, May 30, 2007 9:24 AM > To: User questions and discussions about OTRS.org > Subject: [otrs] PostMaster POP3 Account problem > > I have had OTRS running for 6 months now and no problems. > I received a call from the department using it and was notified that there are > no new emails arriving in the system for the past few days. > > All messages go to a single POP3 account and imports the messages into the > OTRS system and from there the messages are routed into the queues based on > Subject or To / From filters. > > I have verified that the password is correct in Active Directory, Config.pm, > and set through the interface. > > I now have a backlog of over 200 messages how can I force the system to > import them? This used to happen automatically (I never even setup a CRON job) > but now they are not being pulled over. > > Windows 2003 Server > OTRS 2.1.7 > MySQL > Exchange 2000 > > Thanks! > Nathan Campbell > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ Andy Lubel Application Administrator / IT Department GTSI Corp. 3901 Stonecroft Boulevard Chantilly, VA 20151 Tel: 1.800.999.GTSI ext.2309 Dir: 703.502.2309 [EMAIL PROTECTED] -- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
