You need to post your config! Also look at the manual, there is a section about importing ldap users into the OTRS database.. I suspect you don't have that part in your config file.
HTH, Andy On 5/30/07 12:57 PM, "Jason Chambers" <[EMAIL PROTECTED]> wrote: > Hi All, > > I'm a first time user to OTRS as our company is testing different ticketing > systems. I'm currently having issues getting the customer authentication to AD > LDAP to work properly as there are weird error messages in my syslog. Can > anyone assist? Here's the messages I get. > > Wed May 30 12:27:01 2007 error OTRS-CGI-10 First bind failed! 80090308: > LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece > Wed May 30 12:26:57 2007 error OTRS-CGI-10 First bind failed! 80090308: > LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece > Wed May 30 12:19:52 2007 notice OTRS-CGI-10 CustomerUser: jason (CN=Jason > Chambers,OU=Users,OU=GNA,DC=geosoft,DC=com) authentification ok (REMOTE_ADDR: > 192.168.0.162). > Wed May 30 12:19:52 2007 error OTRS-CGI-10 First bind failed! 80090308: > LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece > > Even though the message says successful login, I will get Panic! No > UserData!!! > > > Jason Chambers > IT Helpdesk Support > Geosoft Inc. > 85 Richmond St. West - 8th Floor > Toronto, Ontario, Canada > M5H 2C9 > Tel: 416-369-0111 x344 > Fax: 416-369-9599 > www.geosoft.com > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ Andy Lubel Application Administrator / IT Department GTSI Corp. 3901 Stonecroft Boulevard Chantilly, VA 20151 Tel: 1.800.999.GTSI ext.2309 Dir: 703.502.2309 [EMAIL PROTECTED] -- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
