Hi list,
Does anyone could tell me if there is any way to setup the reply-to field for a notification to an agent ? I would like to send agent new ticket notification with the reply-to field set with customer email. This would able my agents to directly reply to the customer by email with a cc to otrs. Thanks for your ideas, Regards, Christophe. EXOSEC SAS - France _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
