Hi Tobias,
Thanks for the suggestions, I will try the change and put the debug flag on
Regards
Steve
Hi Steve,
I noticed Tobias mentioned the customer auth module, I do have this set
up as far as I can tell.
I don't really have any experience with a
separate DB as authentication backend,
but let's see...
Tobias also mentioned "OTRS needs to sync user information to its local
database and needs the config for it" , does this mean that when a
customer is found in the backend, and a ticket is added, that the
customer information is also stored in the local DB.
I am not entirely sure when OTRS syncs. It does
it upon login, that's a fact. I
did not check, but your assumption sounds reasonable. In your config it's the
definition following
Map => [
which defines what pieces of information will be
copied from your oracle backend
to the MySQL DB.
My config file follows
I am mising the following in your config:
Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::DB';
You have to tell OTRS what authentication mechanism you want to use. You have
the details (DB::DSN,..), but the initial choice (DB, LDAP,..) seems to be
missing. Or do I miss something myself?
Cheers
Tobias
--
Tobias Lütticke
Systems Architecture
inovex GmbH
Pforzheim (Head Office)
Karlsruher Strasse 71
D-75179 Pforzheim
Tel.: +49 (0)72 31 / 31 91 - 84
Fax: +49 (0)72 31 / 31 91 - 91
mailto:[EMAIL PROTECTED]
http://www.inovex.de
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
--
This message has been scanned for viruses and
dangerous content by MailScanner, and is
believed to be clean.
--
-----------------------------------------
BookingCenter.com http://www.bookingcenter.com
the Internet way to manage and sell your property's inventory.
US Office (707) 874-3922 - tel (718) 228-5959 - fax
United Kingdom Office Tel 020 8133 7393
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
