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Hi Jeff,
> I have SpamAssassin on my mail server. Anything that scores a 6.0 or
> higher is flagged as spam and "***SPAM***" gets added to the beginning
> of the subject line. I have tried numerous filtering techniques,
> including keeping a mail client (such as Thunderbird or MacMail) open to
> help take out the spam before OTRS gets it. This, while it has helped,
> can't possibly be the solution, I've got to be missing something.
>
> Right now, my Generic Agent filter for spam is as follows:
>
> If:
> Subject = [SPAM]
> X-Spam-Flag = Yes
> X-Spam-Status = Yes
>
> Then:
> X-OTRS-Ignore = Trash
...shouldn't X-OTRS-Ignore be set to 'yes' - more like this:
X-OTRS-Ignore => 'yes',
...-just an idea. Anyway, have you tried to create a PostMaster filter
in the admin-area (webinterface), it's more comfortable and should suite
your requirement. I have a similar situation the filter setting looks
like this:
Match:
Header 1: Subject Value: ***SPAM***(.*)
Set:
Header 1: X-OTRS-Queue Value: Junk
...or to stick with your example...
Header 1: X-OTRS-Ignore Value: yes
regards, Torsten Thau
- --
Torsten Thau, Dipl. Inform.
c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz
phone: +49 371 5347 623
cell: +49 176 66 680 680
pgp-key: 0x292F987D
fax: +49 371 5347 625
http://www.cape-it.de
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