[EMAIL PROTECTED] wrote: > I'm pretty new to this OTRS, and I can't find a way of agents adding > tickets on behalf of customers - can this be done? In order to get this > system accepted by our users, I want to use it initially as something to > log phone requests etc...
Use the 'phone ticket' button. Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
