Hello, I need to generate a report that breaks down activity by user. For example, I'd like to see how many minutes user "John" logged during a given week or month. Instead, I seem only able to generate reports by customer. Can you help?
If the reports cannot be configured to this level of detail, is there a way to add to the search results a column for time spent per ticket? Thanks, Elizabeth _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
