I am very interested in using OTRS and possibly ITSM as a ticketing/
workflow management utility to remove many of the manual processes we
currently use.
I have a few questions that I would like answers for to help make a
decision on what to use:
I understand that you can create tickets via the customer interface/ the
admin interface and via email... is there a way to create a ticket via a
commandline interface?
-What I am trying to do is create tickets based on sql queries
of an external database that changes on a weekly basis. Once the
information has been extracted from the external DB I would like to
create a ticket for each one and insert it into a preliminary queue in
OTRS.
I have been investigating RT as well and am intrigued by the scip
functionality they use. Is there the ability to run a similar event
when a ticket moves into or leaves a queue automatically?
I have read that the ITSM manual isn't complete yet, hopefully once that
comes out I will be able to RTFM and solve these questions by myself,
but until then does anyone have any suggestions.
Thanks
Eric
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