Thank you for your response.
Gabriele D'Andrea a écrit :
Yes, because notifications are configured separately for customers and
for agents
Each agent can select which kind of notifications to receive, and for
which queue
Customers notifications are queue specific: for each queue, you can
choose to enable notifications for customers assigned to that queue
(this settings apply to all customers assigned to that queue)
Gabriele
----- Original Message ----- From: "Guillaume Rehm"
<[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS.org" <[email protected]>
Sent: Tuesday, June 12, 2007 10:16 AM
Subject: [otrs] Send notification to agent but not for customer
Hi list,
Is it possible to sent notification only for agent and not for
customer ?
Thanks in advance
--
Guillaume REHM
Centre de Ressources Informatiques
Bibliothèque Nationale et Universitaire de Strasbourg
5 rue du Maréchal Joffre
BP 51029
67070 Strasbourg
tél: 03 88 25 28 43
fax: 03 88 25 28 03
mail: [EMAIL PROTECTED]
web: http://www.bnu.fr
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--
Guillaume REHM
Centre de Ressources Informatiques
Bibliothèque Nationale et Universitaire de Strasbourg
5 rue du Maréchal Joffre
BP 51029
67070 Strasbourg
tél: 03 88 25 28 43
fax: 03 88 25 28 03
mail: [EMAIL PROTECTED]
web: http://www.bnu.fr
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
