On Wednesday 13 June 2007 17:58:13 [EMAIL PROTECTED] wrote: > Hi Guys, > > We have an install of OTRS and we need to close all tickets (Almost 6,000) > of them , in a particular queue. Is there any SQL Query or anything we can > run for a specific queue ID that would to this for us. > > Of course we could manually close 25 each time by manually selecting them, > then usinng the bulk tool to close, but as you can imagine this would take > quite a while!
Use the GenericAgent for this. http://doc.otrs.org/2.1/en/html/x1095.html And stop ignoring the manual! ;-) Regards, Elias P. -- A really nice number: "09:F9:11:02:9D:74:E3:5B:D8:41:56:C5:63:56:88:C0"
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